Companies ranked highest for customer responsiveness in their contact center also enjoy the highest level of customer loyalty. Studies show that just a 5% increase in customer retention generates more than a 25% boost in profits. That is why Mutare's Contact Center Solutions work seamlessly with your current systems to create a single, cost-effective and secure platform to improve contact center communications.
Mutare provides a host of professional implementation and consulting services to ensure Contact Centers maximize their return on investment. Services include:
- Multi-media workflow and agent desktop integration
- CRM integration
- IVR development and integration
- Contact center activity monitoring and reporting solutions
- Advanced integration of UC and CC platforms
- Avaya Call Center Elite
- Avaya Elite Multichannel, AACC & IC
- Avaya Experience Portal
Contact Center Products
Mutare provides innovative software and SaaS products for the contact center including:
- Contact Center – Secure Chat
- Monitor / Reporting & Escalation for Avaya Messaging
- EVM Plus giSTT unified messaging with speech to text
Mutare contact center products are designed to increase agent productivity and enhance the customer experience.