At first we thought we would have to start over with a whole new program, which meant we'd also need to create all new user instruction materials. But Mutare managed to rewrite our existing application, while at the same time, keeping the processes to set up and use voice mail the same for the end user. It was seamless."

Marie Shero
SUNY Geneseo

Mutare Customer Service Agreement (CSA)

Mutare customers may choose to extend and upgrade support services beyond the normal 90-day warranty period with the purchase of an annual Mutare Customer Support Agreement (CSA). In addition to priority access to Mutare's troubleshooting experts, CSA customers receive the following services and benefits:

Changes to application at no additional charge (when requiring less than two hours).
20% discount off Mutare's normal rates for work beyond the above two hour minor change parameter.
Free Mutare application upgrades.
Overview and status reporting, from problem identification through resolution, of issues requiring Pronexus support.

Customers may choose between two levels of CSA support:

Mutare 8 x 5 Support - Services provided from 8:00 a.m.-5:00 p.m. CST, Monday-Friday. A Mutare professional will respond within two coverage hours of a problem report, and corrective action begins that same day.

Mutare 24 x 7 Support - Priority status response and services provided around the clock, seven days a week.

For Mutare Customer Service Agreement full terms and conditions, click here.

Contact David Porwancher at 847.496.9005 or dporwancher@mutare.com for a CSA quote.