Customer Engagement

Make the Smart Decision

Notification

Remind, Survey, Notify

Engage your customers with reminders, surveys and announcements. Manually calling customers from a contact center is expensive. Each contact can cost up to $20 for routine transactions such as appointment or service reminders. Automating reminders with an interactive electronic solution is far more cost effective and efficient. The Vital Link Platform helps companies engage customers interactively without the high cost of manual calling.

Uses include:

  • Appointment reminders and cancelations
  • Product ordering reminders
  • Delivery confirmations when signatures are needed
  • Event updates, weather cancellations, rescheduling etc.
  • Inbound and outbound interactive polling for data collection, assessments, pre visit data and demographics

Contact methods include:

  • Voice
  • Email
  • SMS
  • Interactive web forms
  • Interactive smartphone apps

Vital Link reaches out to customers to interact automatically. Vital Link can be integrated with existing scheduling software or can be configured as a stand-alone reminder system. Customer surveys are easily incorporated into the system for post service follow up and to measure product and service satisfaction.