State University of New York (SUNY) Geneseo

Make the Smart Decision

Location: New York

Market: Education

Application: EVM Plus

SUNY Geneseo purchased Mutare's Enabled VoiceMail (EVM) for use university-wide. With EVM, users are able to access and manage voice mail messages from their email inbox. EVM is perfect for a diverse college environment because it works with all email systems, there is no desktop software to deploy or support, and messages can be accessed from any device with Internet access. It was a welcome improvement for many college students who prefer email over voice mail for their messaging. Additionally, says Assistant Director of Telecommunications Marie Shero, "Faculty members are inundated with messages from students trying to reach them. They are overwhelmed trying to manage both voice and email messages. Many, in fact, simply choose not to set up their voice mail systems. With EVM, the faculty member no longer has to check multiple places for messages since they will all be sent to the email inbox. Conversely, our faculty often find students are hard to reach by phone. With EVM, they can leave a voice message and know it will appear in that student's email inbox as well where it is more likely to be seen. We tested the product for 40 days and had nothing but a positive response - the system is very easy to set up, requires no real training, and it works. We are thrilled to have this program."