State University of New York (SUNY) Geneseo

Make the Smart Decision

Location: Florida

Market: Utilities

Application: EVM Plus

"We've never deployed an application so simple, yet so powerful" says Kris Bremer, Systems Analyst for Keys Energy. "Our users rely heavily on Mutare's EVM for unified messaging, and from the day we installed it three years ago, it has worked flawlessly. I have had not a single complaint."

Keys Energy provides electric power to approximately 28,000 customers in the lower Florida Keys. It is among the 84 power utilities nationwide to receive the Reliable Public Power Provider (RP3) designation from the American Public Power Association – a distinction given only to those companies that meet the highest standards for consistent and safe power delivery. With nearly 300 miles of electric lines to maintain, Keys Energy operates around the clock to meet the region's demand for uninterrupted power. Keeping communications flowing between customers, the main office and its highly mobile workforce is fundamental to that mission.

With EVM, critical voicemail messages are sure to reach their intended recipients, regardless of time or location. EVM continuously monitors the voicemail inbox, copies new messages, and delivers them as an email attachment to the user's email inbox. Recipients receive text notification of waiting voicemail and are able to access and play their messages from their desktop or PDA, anytime, from any location.

"Our deployment with Mutare was seamless," says Bremer. "As for troubleshooting, there has hardly been a need. Right from the start, EVM has done exactly what it's supposed to do, and that is to make life easier for us and make us more responsive to our customers."