Why Mutare? Because of their breadth of knowledge and amazing service. We need a provider we can trust. With Mutare, we know that every promise is a commitment."

Brian Shepherd
St. Joseph's University

Enterprise Notification System (ENS)

Mutare's Enterprise Notification System (ENS) solution automates the rapid delivery of announcements to large groups using simultaneous voice, text and email broadcasts. Powerful enough for major events, simple enough for everyday notices, ENS helps ensure the continuity of your business and the security of your people. It's one more way that Mutare Software is Changing Communications - and supporting your enterprise - even when the unexpected happens.

The ENS administrator can select contact lists and initiate a pre-recorded or custom message broadcast via phone call or Internet browser, from any location, at any time. Once initiated, the message is delivered to all phones, hand-helds, pagers and email inboxes on the selected contact lists. For broadcasts triggered from the web, ENS automatically converts the text using text-to-speech technology for simple email delivery and playback. Customers with Nuance EPS may, additionally, initiate broadcasts through voice recognition. Administrators may optionally request delivery acknowledgement and can track all broadcast and delivery activity in real time through the ENS website.

Easy: With a simple Internet interface and voice prompts directing phone broadcasts, ENS requires no special user training.
Flexible: Text and voice broadcasts can be generated from any phone or computer with Internet access, and delivered to any phone, cell phone, pager or email address.
Adaptable: Easily customized message and delivery options.
Economical: Leverages existing telecommunication and data resources for the most cost-effective message delivery system and, additionally, reduces dependence on more costly, cumbersome phone call delivery.
Reliable: Multiple delivery methods, including text messaging, ensures that your message will reach its audience, even if conventional phone lines are down.
Efficient: Contact information and updates are managed by individual subscribers, freeing administrators from this time-consuming chore.
Powerful: ENS is capable of rapid message delivery to tens of thousands of individuals in a single broadcast, enabling officials to quickly take control of communications in a crisis and effectively manage response and recovery.

ENS Backup: For additional protection, create a hot standby ENS system in another physical location. ENS copies the data from the primary system nightly, so the backup system is ready at any time.
Database Sync: Automatically update ENS from your organization's data source.
Survey: In addition to the response feature built into ENS, the optional survey solution allows for multiple questions to be added to the broadcast for easy data collection.
Self-Population Website: Allow the public to subscribe to your ENS system through a customized a self-subscription web page.