Mutare Software Announces Self Service Password Reset Application
July 26, 2010
Mutare Software announced today the introduction of Password Reset, the second of five Express AppsTM that will be introduced over the next month. A Mutare Software Express App is an off-the-shelf, value priced, quick-install solution that automates a specific business process. These low-priced applications address specific communication challenges and streamline labor intensive processes resulting in lower labor costs and higher customer satisfaction.
Password Reset is a web-based self service tool for Avaya Modular Messaging customers whose subscribers have either forgotten their passwords or locked themselves out of their mailboxes. Password Reset works through direct interface with the corporate Active Directory or LDAP directory containing subscribers' mailboxes, thus freeing administrators from this otherwise manual and time-consuming task. Through the Password Reset web interface, authenticated subscribers define their own unique passwords or simply opt for an automatic reset. Password Reset enables users to reset their own password any time, from any location, thus reducing work downtime due to lost passwords or voice mailbox lock-outs.
"Because of our long and trusted relationship as a Developer Partner with Avaya, Mutare Software is the only company that offers a truly self-service password reset tool for Modular Messaging," says Ben Crown, President, Mutare Software. "It is one of a full suite of Mutare messaging applications that enhance Avaya Messaging platforms."
This month Mutare Software also introduced Voice Forms, a time and resources-saving tool for creating and responding to voice-based forms.
Over the next few weeks Mutare will be announcing availability of more Express Apps including:
- Out Caller - a switch agnostic out calling application for a wide variety of applications including delivery notifications, payment reminders or appointment reminders.
- Mailbox Escalation - a call center administrative tool that monitors the message waiting light status of service voice mailboxes. If the light stays on too long, agents assigned to the mailbox are notified in an escalating pattern. This application has similar functionality to the legacy Octel mailbox escalation feature but notifies by email instead of numeric pager.
- Message Monitor - a call center administrative tool that monitors agent voice mailboxes and tracks changes in message status so that supervisors can keep track of, and run reports on, mailbox activity. Tracked information includes total messages, unplayed messages and oldest unplayed message.
About Mutare Software
Mutare Software is changing the way business communicates. Innovative messaging solutions such as EVM PlusTM and giSTTTM enable employees to read voicemail messages in email for faster decisions, profitable transactions, and closer relationships between customers, employees and suppliers. Mutare is known for its voice and web self-service applications, call center administration tools, and custom Interactive Voice Response (IVR) solutions that deliver high value and improve customer service. Visit www.mutare.com and see what Mutare Software can do for your bottom line.
