Avaya Aura Messaging 6.3 to Use Mutare giSTT for Speech to Text Option
The Avaya product management messaging team stated Avaya Aura Messaging 6.3 will continue to utilize Mutare Enhanced Voice Mail (EVM) with giSTT Speech-to-Text transcription as is offered today with Avaya Aura Messaging 6.2 as an optional, add-on functionality that allows users to access, read, and manage their voice-mail messages as quickly and easily as e-mail.
EVM Plus giSTT is a unified messaging application that lets users read, listen and control voicemail in email. EVM Plus customers find that responding to important messages from email is far easier than dialing into voicemail to clear messages.
"We are very pleased that Avaya not only re-sells our giSTT speech to text for the benefit of Avaya Aura Messaging users, but also uses the technology internally to respond faster to important callers," said Rich Quattrocchi, Director of Marketing for Mutare. "As demonstrated at the recent IAUG conference, giSTT is an important tool for companies to use to improve customer retention and increase profits."
For more information contact Rich Quattrocchi at 847-496-9003.
Mutare's unified messaging, smart notification and speech technology products help increase your sales, reduce your costs and assist with regulatory compliance. Mutare is what unified communications should be – fast, easy and guaranteed. For more information visit us at www.mutare.com.