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Mutare Delivers Contact Center Services in Weeks


You know your contact center operations could be greatly improved through new productivity-enhancing technologies like multi-channel messaging, CRM integration, IVR development and activity monitoring/reporting. You also know that identifying areas for improvement and then integrating current systems with new solutions is a complex and time-consuming process, usually involving many months of planning and development.

Contact Center Solutions

Let Mutare eliminate the wait. Our team of specialized Contact Center Solutions engineers can help you maximize your contact center investment with a complete statement of work, pricing and project completion in a matter of weeks.

"Mutare has the advantage of more than 30 years experience in applications development and systems integration," says James Emanuele. "We combine that depth of knowledge with our tradition of outstanding support and a highly skilled team of Contact Center specialists to create a true 'one stop shop' for contact center technology services. When a customer engages Mutare to enhance the capabilities of their contact center, we provide them with a dedicated expert who can manage the entire process, from scope of work through full implementation, in a fraction of the time commonly experience with other systems integrators. Our approach assures that customers get the maximum value out of their contact center investment in the minimum amount of time."

Mutare's expertise covers a host of contact center enhancement services, including:

  • Multi-media workflow and agent desktop integration
  • CRM integration
  • IVR development and integration
  • Contact center activity monitoring and reporting solutions
  • Advanced integration of UC and CC platforms
  • Avaya Call Center Elite
  • Avaya Elite Multichannel, AACC & IC
  • Avaya Experience Portal

For further information, contact James Emanuele, jemanuele@mutare.com, 262-490-1338.


About Mutare

Mutare's unified messaging, smart notification and call center services help increase sales, reduce costs and meet regulatory compliance. Mutare is what unified communications should be - fast, easy and guaranteed. For more information visit us at www.mutare.com.