At first we thought we would have to start over with a whole new program, which meant we'd also need to create all new user instruction materials. But Mutare managed to rewrite our existing application, while at the same time, keeping the processes to set up and use voice mail the same for the end user. It was seamless."

Marie Shero
SUNY Geneseo

Custom Solutions

For more than 15 years, Mutare Software has helped its customers improve efficiency and reduce costs through innovative IVR and customized solutions. Our applications are written to run on a standalone server (Windows 2003) equipped with Dialogic cards. Custom solutions can solve classic needs such as benefits enrollment, absentee reporting, and help desk escalations. We can also write customized synchronization processes between corporate directories and telecom equipment. We can even provide automated tools to aid in migrations, mergers or telecom renumbering.

Please contact us for a quote.

Click on a product to download the corresponding brochure in Adobe Acrobat format.

Automated Fulfillment
Reverse telephone lookup to locate address information to write to file.

AutoReminder
Outcall application reminds recipient of scheduled appointment.

Employee Reporting
Touch-tone data gathering from employees affected by a disaster.

Global Names Directory
Dial by name; hear name, phone #, fax #, email address and more, with option to connect to selected party.

HR Suite
HR Forms; HR Inquiry; HR Verification.

Intelligent Call Routing
Caller enters identifier or system uses ANI to route the caller appropriately.

Locator
Caller enters zip code to find nearest location.

Survey On Demand
Create surveys that callers can respond to using touchtone and voice comments; responses stored in one file for evaluation.

Survey Maker - Voice & Web
Create surveys callers respond to using touchtone and voice comments, or complete on the web. All responses are stored in one file for evaluation.

Virtual Service Desk
Offers dynamic messaging capabilities to callers. Caller can wait in queue for live assistance, or record the request and retrieve the answer later.