If we had an issue, Mutare did whatever it took to find a solution, even if it required contacting other third party vendors to coordinate on our behalf. That's something you just don't see much with a lot of providers."

Mike Konopka
Crystal Rock

Technical FAQs

Mutare Software continually updates its technical FAQs for our customers and business partners. Use the search tool below to find the answer to your question.

You may also want to check out our Technical Documents page, which contains installation checklists, technical product overviews, specifications, and Avaya Application Notes.

If you do not find the answer you are looking for, email the Mutare support staff.

Displaying the 5 most recent FAQs.

What does this error mean?: "Check Messages for XXXX"

This error can occur with EVM on Avaya CMM systems. This error occurs when the MsgCount drops on a mailbox. Messages are queued for deletion, but are cached. The MsgCount remains at the previous value, even though messages are in the process or have been deleted. EVM attempts to grab the message headers for messages that are not there.

This error in the muLog file looks like: CheckIMAP4:XXXX - 3:EVM:Object variable or With block variable not set.

Last Updated: 11/24/2009 4:09:31 PM Tags: EVM, CMM

What does this error mean?: "No append failed Can't store MIME table-of-contents"

This happens in Message Mirror. This means that the destination mailbox is not allowing messages to be added. Usually occurs when the destination mailbox is a bulletin board mailbox, as the COS does not allow messages to be appended. It is best to omit these mailboxes from Message Mirror.

Last Updated: 11/5/2009 3:06:00 PM Tags: Message Mirror

What does this error mean? "Expunge:5"

Occurs in Message Mirror. This happens on the backup when Message Mirror tries to delete (expunge) messages via IMAP4. In most cases, it simply means that the MSS took too long to report back the deletion of messages to the Message Mirror application. Things should be back to normal on the next cycle. If this recurs for multiple cycles, it could mean that a corrupt message has appeared on the backup Modular Messaging system. Deleting the offending message on the backup can resolve this issue.

Last Updated: 5/18/2009 3:33:52 PM Tags: Message Mirror

What does this error mean? "Unable to add XXXXXXXX LDAP Result=1518 NumericAddress has to be unique (local & remote)"?

This can happen during the MMLDAPUpdate process in Message Mirror when a mailbox creation on the backup is being attempted. The attempt fails because the NumericAddress already exists in the voicemail network or domain. XXXXXXXX is the mailbox number. This can happen when Message Networking is installed at the site.

Last Updated: 3/4/2009 5:54:40 PM Tags: Message Mirror

In EVM, sometimes I see the caller's Caller ID and/or name, but sometimes I don't.

EVM passes whatever caller information is available in the message captured by the voice mail system. This can vary between external and internal calls. This information is passed from the phone switch to the Modular Messaging system. If EVM didn't pass any other information, it means the Modular Messaging system didn't receive any.

Last Updated: 3/3/2009 1:49:44 PM Tags: EVM