Mutare continually updates its technical FAQs for our customers and business partners. Use the search tool below to find the answer to your question.
You may also want to check out our Technical Documents page, which contains installation checklists, technical product overviews, specifications, and Avaya Application Notes.
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Displaying the 5 most recent FAQs.
How much disk space does a voice message consume on Avaya systems?
Messages on an MSS are stored as either G.711 or GSM. GSM messages are about 90K per minute of length and G.711 consumes roughly 270K per minute.
Last Updated: 3/9/2011 10:35:53 AM Tags: EVM, Message Mirror, Message Rescue, Message Archive
What does this error mean? "3504:Unknown extended error"
This is caused by a license issue on Modular Messaging version 5.2 and newer. Contact your Avaya Modular Messaging vendor and refer to Avaya case #16013311 - Avaya Modular Messaging in which this was discovered and resolved.
Last Updated: 10/12/2010 8:47:16 AM Tags: Message Mirror
What does this error mean? 6::* BYE Fatal Error: FldSelect failed
This error occurs only in CMM systems. Only one IMAP4 session can be enabled at a time. The mailbox is in use from the telephone user interface (TUI) and EVM cannot access the mailbox. The application will try again the next cycle.
Last Updated: 5/5/2010 12:30:00 PM Tags: CMM, EVM
What does this error mean?: "Check Messages for XXXX"
This error can occur with EVM on Avaya CMM systems. This error occurs when the MsgCount drops on a mailbox. Messages are queued for deletion, but are cached. The MsgCount remains at the previous value, even though messages are in the process or have been deleted. EVM attempts to grab the message headers for messages that are not there.
This error in the muLog file looks like: CheckIMAP4:XXXX - 3:EVM:Object variable or With block variable not set.
Last Updated: 11/24/2009 4:09:31 PM Tags: EVM, CMM
What does this error mean?: "No append failed Can't store MIME table-of-contents"
This happens in Message Mirror. This means that the destination mailbox is not allowing messages to be added. Usually occurs when the destination mailbox is a bulletin board mailbox, as the COS does not allow messages to be appended. It is best to omit these mailboxes from Message Mirror.
Last Updated: 11/5/2009 3:06:00 PM Tags: Message Mirror
