Robocalls – Spoof Calls – Spam Calls – Direct Nefarious Calls – Vishing – Smishing
Are unwanted calls disrupting
your voice network?
Are unwanted calls disrupting your voice network?


Understand the Problem
What is Unwanted Traffic?
Unwanted Traffic is comprised of telephone calls that have no positive business purpose. Some of these calls are initiated by humans and some are initiated by a machine, and can vary from a minor nuisance to downright nefarious.
The Size of the Problem
On Average, 12% of Total Voice Traffic is Unwanted Traffic, of which 34% are potential cyber threats… The cost of a single data breach in the US? $8.19M, which leads to a global loss of about $46.3 Billion per year.
How is it Impacting You?
Unwanted Traffic affects the modern enterprise in three main ways: it stymies voice network traffic, offers a cybersecurity risk by putting critical company IP at risk, and it distracts your employees from working on the issues that actually matter.

What is Unwanted Traffic?
With an ever-evolving amount of tools in their arsenal,
bad actors thrive on seeming legitimate.
With an ever-evolving amount of tools in their arsenal, bad actors thrive on seeming legitimate.
Voice Spam
The term voice spam is the blanket term that refers to any sort of unsolicited/unwanted phone calls. Under the Voice Spam umbrella comes many forms of unwanted calls, ranging from computer generated robocalls to potentially dangerous scam calls or phishing schemes trying to ascertain your private information.
Spoof Calls
Spoof Calling is when you receive a call from a phone number that looks similar to your area code and exchange (the first six digits of your phone number) or a caller ID displaying the name of a nearby town or local business. However, the person on the other end is neither a neighbor nor legitimate business caller. The caller is typically a spammer trying to lure you into a scam.
Vishing
Vishing attacks are directed at specific individuals and employ social engineering techniques, often in combination with spoofed caller IDs and personal information gained through other hacking attacks. They manipulate the call recipient into a false sense of trust in order to extract from them sensitive or protected information. When perpetrated on an employee (who may be particularly vulnerable when in a helpdesk, customer or tech support position), the damage could be catastrophic with prospective loss of proprietary information, financial theft, public relations fallout and costly exposure to regulatory breach.
Smishing
Smishing is the fraudulent practice of sending text messages purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords or credit card numbers.
Robocalls
Appointment reminders, flight cancellations, and other informational calls are legitimate forms of robocalls. However, illegitimate players are leveraging Voice over Internet (VoIP) technology to generate thousands of robocalls to random numbers from an auto dialer. Their messaging, at best, is intended to elicit a purchase but, in growing numbers, is designed to lure the call recipient into a scam. Scammers often employ caller ID “spoofing” to disguise their identity, replacing their source ID with one showing a familiar area code or person (neighbor spoofing), or business name (enterprise spoofing) to entice recipients to answer.

The Size of the Problem
Industry Benchmarks
58B Calls
Over 58 billion Robocalls alone (2019, USA). But Unwanted Traffic is more than just robocalls.
$46.3B
Estimated vishing or telephone fraud leads to a global loss of about $46.3 Billion per year.
$1.5M
AVG HIPAA fine for Non-Compliance. Vishing calls can create regulatory liability resulting in government penalties.
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FREE ASSESSMENT

How is Unwanted Voice Traffic impacting you & your organization?
We have the industry’s most powerful source of truth on the topic of unwanted voice traffic.
We call it the UVT Engine and here are a few of the insights…
We have the industry’s most powerful source of truth on the topic of unwanted voice traffic, we call it the UVT Engine and here are a few of the insights…
8.94%
Unwanted Traffic
On average, 8.94% of Voice Network Traffic is considered Unwanted prior to implementing our Voice Traffic Filter.
45%
NEFARIOUS TRAFFIC
Did you know that on average, 45% of Unwanted Traffic coming into the Voice Network is considered nefarious?
23
MINUTES/DAY
According to a UC-Irvine study, unwanted calls can create up to 23 Minutes of unproductive time per incident.

This assessment brings together qualitative insights and information, and quantitative data and metrics which have been sourced from reputable industry institutions, Mutare’s proprietary research, Mutare’s proprietary dynamic database of unwanted voice traffic, and from you, our client.
We have done our best to assemble and consolidate meaningful, relevant information to help you and your organization understand unwanted voice traffic:

First, to provide visibility & insight into your voice infrastructure.
Specifically, through this assessment you will get the facts about the traffic traversing your voice network. We begin with the highest level of segmentation of Wanted Calls (good traffic) and Unwanted Calls (bad traffic).

Second, to provide clarity & perspective on the impact of Unwanted Calls.
As we delve into understanding voice traffic, we believe in a pragmatic, business-centric approach. Our intent is to present you with the facts and then help you view those facts from multiple perspectives, or lenses.

A Firewall for your Voice Traffic
5 Layers of Protection
The multi-layered voice traffic firewall, aka Mutare Voice Traffic Filter, eliminates nefarious and nuisance calls at the network edge.
Protect your people, customers and your entire organization from cyber criminals exploiting your phone system. Our dashboard displays your personal setup including one-click access to most used services: check your messages in a single view, manage your notification methods, configure settings for voice message management.


STIR/
SHAKEN

Proprietary
Dynamic DB

Spoof
Radar

Voice
CAPTCHA

Custom
Rules






A Firewall for your Voice Traffic
5 Layers of Protection
The multi-layered voice traffic firewall, aka Mutare Voice Traffic Filter, eliminates nefarious and unwanted calls at the network edge.
Protect your people, customers and your entire organization from cyber criminals exploiting your phone system. Our dashboard displays your personal setup including one-click access to most used services: check your messages in a single view, manage your notification methods, configure settings for voice message management.


Voice Traffic Filter News
Voice-Based Cyberattacks, why are they so effective?
MGM Resorts and Caesars Entertainment are latest victims of Voice-Based Cyberattacks…why are sophisticated, security savvy organizations losing the cyber battle?
Caller Authentication vs. Voice Traffic Filtering: Better Together?
An examination of two different, yet uniquely synergetic, technologies that assure the highest level of voice call integrity and security in the contact center.
WEBINAR – Contact Center: From Noise to Clarity SEPT 12th 2023
Explore the true impact that unwanted nuisance and nefarious calls (robocalls, spoof calls, voice spam storms and more) are exacting on Contact Center KPIs, Customer Experience and Network/Data Security.