30-Day Trial for CCaaS
Eliminate Unwanted Calls
Turn-on our Voice Traffic Filter and immediately improve the accuracy and integrity of your KPIs & Metrics and reduce the burden on your Agents to serve as protectors of the enterprise.
Remove Unwanted Calls and experience immediate impact:
- Enhance KPIs & Metrics
- Boost Customer Experience (CX)
- Strengthen Cybersecurity
Omni-Channel Excellence is Highly Dependent on Voice
The Voice Channel is the most critical component of an omni-channel strategy, and often the barometer of excellence in both the Customer Experience and overall Contact Center Performance.
Mutare’s Voice Traffic Filter
Your most powerful, award winning solution for Voice Threat Defense
Unwanted Traffic in your Call Flow
We remove all of these at the network edge.
ROBOCALLS
NUISANCE / NEFARIOUS
SPOOF CALLS
NEFARIOUS
VOICE SPAM
NUISANCE / NEFARIOUS
VISHING
NUISANCE / NEFARIOUS
VOICE SPAM STORMS
NEFARIOUS
SOCIAL ENGINEERING
NEFARIOUS
The Voice Channel is under attack.
What began with voice spam and robocalls has now escalated with new forms of nuisance and nefarious tactics designed to exploit the always available, unprotected telephone. Today, many Contact Centers are experiencing a significant amount of these unwanted phone calls which creates two incredibly harmful problems:
Inaccurate KPIs & Metrics
Many of a Contact Centers most important KPIs and Metrics include phone call data as key components. When an organization’s call data includes significant unwanted calls, the resulting numbers are suspect and should not be relied upon for organizational oversight and decision-making.
Agents as Protectors of the Enterprise
Through the phone, highly-trained cyber criminals and bad actors have direct access to your people, and no matter how much security awareness training your team has gone through, Agents are inherently customer service focused and empathetic. Should Agents be your key protector against those out to do your business harm?