30-Day Trial for CCaaS

Eliminate Unwanted Calls

Turn-on our Voice Traffic Filter and immediately improve the accuracy and integrity of your KPIs & Metrics and reduce the burden on your Agents to serve as protectors of the enterprise.

Remove Unwanted Calls and experience immediate impact:

  • Enhance KPIs & Metrics
  • Boost Customer Experience (CX)
  • Strengthen Cybersecurity

Omni-Channel Excellence is Highly Dependent on Voice

The Voice Channel is the most critical component of an omni-channel strategy, and often the barometer of excellence in both the Customer Experience and overall Contact Center Performance.

Mutare’s Voice Traffic Filter

Your most powerful, award winning solution for Voice Threat Defense

Unwanted Traffic in your Call Flow

We remove all of these at the network edge.

ROBOCALLS

NUISANCE / NEFARIOUS

SPOOF CALLS

NEFARIOUS

VOICE SPAM

NUISANCE / NEFARIOUS

VISHING

NUISANCE / NEFARIOUS

VOICE SPAM STORMS

NEFARIOUS

SOCIAL ENGINEERING

NEFARIOUS

The Voice Channel is under attack.

What began with voice spam and robocalls has now escalated with new forms of nuisance and nefarious tactics designed to exploit the always available, unprotected telephone. Today, many Contact Centers are experiencing a significant amount of these unwanted phone calls which creates two incredibly harmful problems:

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Inaccurate KPIs & Metrics

Many of a Contact Centers most important KPIs and Metrics include phone call data as key components. When an organization’s call data includes significant unwanted calls, the resulting numbers are suspect and should not be relied upon for organizational oversight and decision-making.

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Agents as Protectors of the Enterprise

Through the phone, highly-trained cyber criminals and bad actors have direct access to your people, and no matter how much security awareness training your team has gone through, Agents are inherently customer service focused and empathetic. Should Agents be your key protector against those out to do your business harm?