Jeremy has been with Mutare for over 20 years and encompasses a unique combination of leadership skills in customer support, problem solving, and technical assistance that are key to Mutare’s philosophy of providing excellent customer service.
Jeremy is currently the Director of Operations and leader of the customer support group where he is responsible for a team of technicians, installers and programmers. He also serves as an operational readiness / change management leader for operations, developing and managing cross-functional plans to support launch of new products, services and platform enhancements for Mutare’s full portfolio of solutions.
Jeremy provides technical expertise in the design and development of custom and off-the-shelf applications and ensures the ‘voice of the customer’ is incorporated into R & D and continuous improvement processes to maximize customer value and retention. His areas of expertise include Interactive Voice Response (IVR), Messaging, Unified Communications and Speech to Text. Jeremy is also a product manager for Mutare Voice™, with several hundred installations for Fortune 1000 companies and federal, state and local governments.
Jeremy has a bachelor’s degree in Finance from the University of Illinois, Champaign-Urbana.