PROTECT & OPTIMIZE THE VOICE CHANNEL
Omni-Channel Excellence is Highly Dependent on Voice
Yet, many organizations are struggling with call flows which are overwhelmed with unwanted traffic (robocalls, spoof calls, voice spam storms and more).
Simply add VTF to the Call Flow
Adding our Traffic Filter to your call flow is incredibly simple, and has an immediate and lasting impact.
Our Ecosystem Partners
Click the logos below for more information.
The Solution
Mutare’s Voice Traffic Filter
Enterprise-class software built to provide multiple layers of protection against unwanted traffic. We create a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network.
Your most important communication channel has become the favorite target of cybercriminals.
Unwanted Voice Traffic is diminishing the Customer Experience, Call Initiation, Agent Productivity and overall Contact Center Performance while putting the entire organization at increased risk. It is time to understand this hidden, yet escalating problem and protect our most important communication channel, Voice.
Top 3 Contact Center Impacts of
Unwanted Calls
Inaccurate KPIs & Metrics
When an organization’s call data includes significant unwanted calls, the resulting numbers are suspect and should not be relied upon for organizational oversight and decision-making.
Diminished Customer Experience (CX)
Unwanted and illegitimate calls pull your time and attention away from the customers who need your help your help the most. From clogging up your phone queues to frustrating your agents.
Agents as Protectors of the Enterprise
Through the phone, highly-trained cyber criminals and bad actors have direct access to your people.
Your Contact Center is being targeted…
Cybercriminals who leverage the phone see Contact Center agents as easy, accessible targets.
24 x 7 x 365
Your Telephone System is an open pathway into the organization, 24 x 7 x 365
Always Answer
Agents must answer the phone, which is guaranteed Initial Access.
Helpful
Agents are focused on being helpful and service oriented.
No Protection
Most Contact Centers have no technical controls, or solutions, which protect the voice channel.
Experience the Power of Layered Security
Your Voice Traffic Assessment will show you the incredible power of a single layer of our comprehensive, multi-layered security architecture.
LAYERS INCLUDED
Layer 1: STIR / SHAKEN
Layer 2: Proprietary Dynamic Database
Layer 3: Threat Radar
Layer 4: Custom Rules
Layer 5: Voice CAPTCHA
Layer 1: STIR/SHAKEN
Analyzes STIR/SHAKEN attestation scores in call data for evidence of suspected call spoofing.
Layer 2: Proprietary Dynamic DB
Integrates data from worldwide resources to identify known spam, scam, spoofing and robocalls.
Layer 3: Threat Radar
Applies a set of analytic processes to detect atypical call patterns consistent with nefarious activity.
Layer 4: Custom Rules
Creates organization-specific custom rules directing filtering actions for matching calls.
Layer 5: Voice CAPTCHA
Extra layer of vetting that challenges callers to enter random digits before call is complete.