What is Voice Spam?
With an ever-evolving amount of tools in their arsenal,
bad actors thrive on seeming legitimate.
With an ever-evolving amount of tools in their arsenal, bad actors thrive on seeming legitimate.
The term voice spam is the blanket term that refers to any sort of unsolicited/unwanted phone calls. Under the Voice Spam umbrella comes many forms of unwanted calls, ranging from computer generated robocalls, to potentially dangerous scam calls or phishing schemes trying to ascertain your private information.
Spoof Calling is when you receive a call from a phone number that looks similar to your area code and exchange (the first six digits of your phone number) or a caller ID displaying the name of a nearby town or local business. However, the person on the other end is neither a neighbor nor legitimate business caller. The caller is typically a spammer trying to lure you into a scam.
Vishing attacks are directed at specific individuals and employ social engineering techniques, often in combination with spoofed caller IDs and personal information gained through other hacking attacks. They manipulate the call recipient into a false sense of trust in order to extract from them sensitive or protected information. When perpetrated on an employee (who may be particularly vulnerable when in a helpdesk, customer or tech support position), the damage could be catastrophic with prospective loss of proprietary information, financial theft, public relations fallout and costly exposure to regulatory breach.
Appointment reminders, flight cancellations, and other informational calls are legitimate forms of robocalls. However, illegitimate players are leveraging Voice over Internet (VoIP) technology to generate thousands of robocalls to random numbers from an auto dialer. Their messaging, at best, is intended to elicit a purchase but, in growing numbers, is designed to lure the call recipient into a scam. Scammers often employ caller ID “spoofing” to disguise their identity, replacing their source ID with one showing a familiar area code or person (neighbor spoofing), or business name (enterprise spoofing) to entice recipients to answer.
The Size of the Problem
Over 58 billion Robocalls, alone (2019, USA). But Unwanted Traffic is more than just robocalls.
Estimated vishing or telephone fraud leads to a global loss of about $46.3 Billion per year.
AVG HIPAA fine for Non-Compliance. Vishing calls can create regulatory liability resulting in government penalties.
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How is Voice Spam impacting you & your organization?
We have the industry’s most powerful source of truth on the topic of unwanted voice traffic,
we call it the UVT Engine and here are a few of the insights…
We have the industry’s most powerful source of truth on the topic of unwanted voice traffic, we call it the UVT Engine and here are a few of the insights…
Prior to implementing the Mutare Voice Spam Filter, on average, 12% of Client’s Voice Network Traffic is Unwanted Traffic.
Prior to implementing the Mutare Voice Spam Filter, on average, 34% of Unwanted Traffic are potential cyber threats.
According to a UC-Irvine study, unwanted calls can create up to 23 Minutes of unproductive time per incident
Get Clarity on your Voice Spam Situation
Give us your CDR data and we will run a customized, comprehensive Voice Traffic Analysis
to expose and explain what is happening within your voice network.
Give us your CDR data and we will run a customized, comprehensive Voice Traffic Analysis to expose and explain what is happening within your voice network.
Through Voice Traffic Analysis we will provide you with a professional multi-page report chalked full of valuable information. Through this report you will gain insight and understanding around your voice traffic and the impact of unwanted robocalls, spoof calls, vishing and voice spam.
Your CDR Data
In a perfect world, we like 6 months of your CDR data; however, we can work with as little as 30 days of data. The process is simple, pull the data (call date, call time, call duration, caller id, caller id name, call party id) save to a .csv or .xlsx and submit to Mutare.
How we do it.
We analyze your CDR data with the Mutare UVT Engine to produce a comprehensive result-set. Our Team then reviews your information and assembles a customized Voice Traffic Analysis with tremendous insights and recommendations. Then, we present the reports to you and your team via virtual meeting.
Get to Know
Mutare Voice Spam Filter
Mutare Voice Spam Filter eliminates unwanted calls at the network edge.
The Mutare Voice Spam Filter guards your voice network by filtering incoming calls, allowing legitimate business calls through while blocking spam callers. Unlike some spam solutions that ring your phone and interrupt your workflow, the Voice Spam Filter is designed to divert spam calls without ever ringing your phone. Because voice calls are the life blood of business, the feature was designed to “do no harm,” stepping out of the call path in the event of a failure and never “listening” into the call medium. The filter simply looks at the call signal data ensuring call integrity and security.
Explore the true impact that unwanted nuisance and nefarious calls (robocalls, spoof calls, voice spam storms and more) are exacting on Contact Center KPIs, Customer Experience and Network/Data Security.
With over 300 responses from IT and Security industry experts, the second annual Voice Network Threat Survey was created to shine a light on the industry’s perception of a burgeoning threat vector – Voice
We now have a modern technology solution specifically developed to eliminate vishing, robocalls and a host of nuisance and nefarious phone calls from your voice traffic. In this Webinar we dive into Vishing to explain what it is, how it works, and its many evolving forms.