New Release: Mutare Voice
Notable Updates
Addition of Phone Message Retrieval
Message Waiting Indicator (MWI) Support
Other Updates
Out of Office Quick Action Link
New User Controls on Call Details Page
Message Status / State
New Tags Added to Message Template Builder
Other Admin Controls
New User Notes Field
General Interface, Security, Performance Improvements
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Notable Updates
Addition of Phone Message Retrieval
Users can now dial into an assigned pilot number with Interactive Voice Response (IVR) prompts for message retrieval and management. This number is included on the user profile card for quick reference. A new “Phone Message Retrieval” section has been added to the User Profile page for Telephone User Interface (TUI) controls. Here, users can configure playback options (unread first, newest to oldest) and choose to assign “message read” status to any notification that has been sent. From the admin settings, administrators can:
- Enable/disable the Phone Message Retrieval feature
- Configure pilot numbers
- Mark all messages as read
- Enable/disable user self-authentication for Phone Message Retrieval access
- Configure recording auto-delete settings
Message Waiting Indicator (MWI) Support
Mutare Voice can now be configured to activate the Message Waiting Indicator for SIP devices (desk phones, VoIP applications). User numbers that are enabled for MWI will show a phone icon displayed in the Your Phone Numbers section. Hover text indicates the date/time of most recent contacts between that phone/device and Mutare Voice. Mutare will assist with appropriate configurations to activate phones for this feature.
Other Updates
Out of Office Quick Action Link
- One-click access to Out of Office settings where users can quickly activate/record their Out of Office announcement.
New User Controls on Call Details Page
- Clicking the “Listen” link in a notification opens a page that now also includes links to Mark Message Read/Unread and Delete message.
Message Status / State
- Messages can now be identified as “Read” or “Unread” and can be deleted. Deleted messages are no longer accessible via Phone Message Retrieval or the user interface.
New Tags Added to Message Template Builder
- Administrators can add links in notifications to Mark Read/Unread, Delete, and Display Pilot Number through these added template tags.
Other Admin Controls
- Enable/disable announcements
- Enable/disable display of “Forgot Password” link on login page
New User Notes Field
- Admins can add specific notes from the user profile page that will display in a new Notes column on the Users display page
General Interface, Security, Performance Improvements
- Mutare Voice version now displayed in website footer
- Audit log includes two new data columns
- Security upgrade
- Bug fixes