PROTECT & OPTIMIZE THE VOICE CHANNEL
The most powerful, award winning solution for
Voice Threat Defense
is now available through
NICE | CXexchange
CCaaS premier Partner
Optimize the performance and security of your NICE CCaaS solution and the agents it supports through Mutare’s Voice Traffic Filter found on the CXexchange.
Remove Unwanted Traffic from Your Call Flow
Optimize the performance and security of your NICE CCaaS solution and the agents it supports through Mutare’s Voice Traffic Filter (VTF). Utilizing proprietary voice data analysis capabilities built into five distinct filtering technologies, VTF detects and removes all forms of spam, scam, spoofed, and otherwise unwanted calls at the network edge before they enter your IVR or ring through to your agents.
VTF protects both agent performance and KPIs as well as organization security from the negative impact of nuisance and nefarious calls while supporting improved responsiveness to the calls that matter. This application comes with a free, no-risk, 30 day trial for NICE customers prior to any purchase commitment.
Threats are eliminated at the Network Edge
Top 3 Benefits
Mutare Voice Traffic Filter + NICE CCaaS
Enhance KPIs & Metrics
Eliminating unwanted calls from your customers’ data ensures more accurate and reliable KPIs and metrics, leading to better-informed organizational decision-making and more accurate SLAs. For example, robocalls may create artificially high abandonment rates.
Boost Customer Experience (CX)
VTF ensures that legitimate calls are directed to the appropriate agents quickly, promoting first call resolution, and ultimately increasing customer satisfaction.
Strengthen Cybersecurity
By filtering out malicious and suspicious calls, VTF helps protect your customers from socially engineered attacks, reducing the risk of cybersecurity breaches and keeping their data safe.
Your most important communication channel has become the favorite target of cybercriminals.
Unwanted Voice Traffic is diminishing the Customer Experience, Call Initiation, Agent Productivity and overall Contact Center Performance while putting the entire organization at increased risk. It is time to understand this hidden, yet escalating problem and protect our most important communication channel, Voice.
