Overview

Redress is a process allowing legitimate organizations whose numbers have been erroneously blocked or labeled as spam to request removal of those blocks and restore reputation in carrier and analytics engines. Mutare’s Proprietary Dynamic Database is an analytic database engine integrated into voice traffic filtering applications that determines a calling party’s phone number reputation from call meta data. The database is used to inform enterprise call filtering policies and enable those enterprises to drop, re-route, or pass calls. If you are visiting this page to resolve a qualified redress request, please fill out the form. By providing detailed context and documentation, you help ensure faster investigation and remediation of your phone numbers.

Who Can Request Redress?

• Legitimate Organizations: Businesses, nonprofits, government agencies, and other entities whose calling patterns comply with applicable regulations.
• Valid Phone Numbers: Only numbers you own or are authorized to manage, including toll-free, local DID, and call-center blocks.
• Accurate Documentation: Complete contact and call context information is required to qualify as a “Completing Blocking and Labeling Request” under FCC rules.

Privacy & Disclaimer

• All information you submit is used solely for the purpose of investigating and remediating call-blocking or labeling issues. We adhere to applicable data-protection laws and will not share your contact details outside the redress process without consent. Please review the full disclaimer before submitting your request. 
• Mutare does not remove accurate comments or labels related to spam or fraud. The process focuses on correcting inaccuracies to assist legitimate businesses connecting with their customers. Please note that some businesses will intentionally block calls in block lists they maintain that unrelated to Mutare’s Proprietary Dynamic Database analytics engine