Real-Life Use Case

Empower Your Enterprise Voicemail

Government

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

Solution

Industry

Government

The Client

A municipality In northern California providing public works, marina conservation, public health, housing and security services to approximately 121,500 residents.

Problem Definition

The client was facing a required upgrade for their enterprise voicemail system as their legacy system was reaching end-of-life. Before committing to an organization-wide migration to the new platform, they wanted to explore other options to make sure they were getting the best solution within their budgetary needs.

Key Decision Points

  1. Price
  2. Quality of Transcription
  3. CRM Integration Capabilities
  4. Simple User/Admin Interface
  5. Ease of Implementation

The Story

When the city’s legacy voicemail platform was reaching end-of-life, they were faced with the choice of upgrading to the next generation of that platform with voicemail transcription or enabling employees with the enhanced functionality of Mutare Voice. Comparing the two options, the client found that the Mutare Voice solution was not only more cost-effective while providing superior transcription, but the solution also supported several other advanced features, including CRM integration. Its simple user interface and admin controls further set it apart and led to the purchase that enabled 1,500 city employees with Mutare Voice.

About Mutare Voice 

Mutare Voice is a modern enterprise voicemail platform that reimagines business voicemail into data-rich digital notifications for easy access through
text message, email, streaming link or phone handset. Powered by our native workflow engine and award-winning speech-to-text transcription engine, Mutare Voice delivers robust messages for improved communication, faster response times and more informed decisions.

User Features

  • Modern UI
  • Retrieve Messages on Any Device
  • …via Voicemail, Text, Email, Audio & More
  • Message Waiting Indicator
  • Powerful Search
  • Call Forwarding
  • Speech to Text
  • Caller Context

Admin Features

  • Platform Agnostic
  • Simplified Call Routing
  • Reporting & Compliance
  • Dedicated Customer Support
  • Admin Controls

Learn More about Mutare Voice

Quick Links