Real-Life Use Case
Empower Your Enterprise Voicemail
Government
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.
Solution
Industry
Government
The Client
A municipality In northern California providing public works, marina conservation, public health, housing and security services to approximately 121,500 residents.
Problem Definition
The client was facing a required upgrade for their enterprise voicemail system as their legacy system was reaching end-of-life. Before committing to an organization-wide migration to the new platform, they wanted to explore other options to make sure they were getting the best solution within their budgetary needs.
Key Decision Points
- Price
- Quality of Transcription
- CRM Integration Capabilities
- Simple User/Admin Interface
- Ease of Implementation
The Story
When the city’s legacy voicemail platform was reaching end-of-life, they were faced with the choice of upgrading to the next generation of that platform with voicemail transcription or enabling employees with the enhanced functionality of Mutare Voice. Comparing the two options, the client found that the Mutare Voice solution was not only more cost-effective while providing superior transcription, but the solution also supported several other advanced features, including CRM integration. Its simple user interface and admin controls further set it apart and led to the purchase that enabled 1,500 city employees with Mutare Voice.
About Mutare Voice
Mutare Voice is a modern enterprise voicemail platform that reimagines business voicemail into data-rich digital notifications for easy access through
text message, email, streaming link or phone handset. Powered by our native workflow engine and award-winning speech-to-text transcription engine, Mutare Voice delivers robust messages for improved communication, faster response times and more informed decisions.
User Features
- Modern UI
- Retrieve Messages on Any Device
- …via Voicemail, Text, Email, Audio & More
- Message Waiting Indicator
- Powerful Search
- Call Forwarding
- Speech to Text
- Caller Context
Admin Features
- Platform Agnostic
- Simplified Call Routing
- Reporting & Compliance
- Dedicated Customer Support
- Admin Controls
Quick Links
New Release: Mutare Voice September 2022 3.5
Check out our newest Mutare Voice Solution Update for version 3.5. It comes with updates to Enhanced Messages Management Workflow, GUI Visual Enhancements, New Admin Reports & more.
New Release: Mutare Voice May 2021 3.1
Notable Updates, Auto Attendant Managers, Auto Attendant Recording Options, Digital MWI Telephone Device Management…
New Release: Mutare Voice Feb 2021 3.0
VERSION: 3.0, FEBRUARY, 2021, Notable Updates, Voice Message Retrieval from External Voice Systems, Redesigned User Profile Page
New Release: Mutare Voice Sept 2020 2.0
VERSION: 2.0, SEPTEMBER, 2020, Notable Updates, Addition of Phone Message Retrieval, Message Waiting Indicator (MWI) Support
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