Real-Life Use Case

Empower Your Enterprise Voicemail

Retail/Finance

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

Solution

Industry

Retail/Finance

The Client

A U.S. used car retailer and finance company with 145 dealerships, a nation-wide employee force of 3,800, and over $3.2 billion in annual sales.

Problem Definition

The customer was in the process of evaluating an upgrade from their legacy voicemail system but wanted to first compare features with what Mutare Voice call completion could offer to make sure they were committing to a system that best fit their current and future needs as well as their budget.

Key Decision Points

  1. Price
  2. Functionality
  3. Ease of Use (User and Admin)
  4. Simple Implementation
  5. Trust in Mutare Based on Experience

The Story

This organization was already a Mutare customer, having provided a segment of its employee force with the Mutare EVM3 voicemail-to-email with transcription solution. When the customer’s enterprise voicemail platform was reaching end-of-life, they were faced with the choice of moving those employees onto the new platform or enabling them with the enhanced functionality of Mutare Voice. Comparing the two, they found that the Mutare Voice solution was not only more cost-effective but also provided a richer feature set that set it apart. Their trust in Mutare based on their history of positive experiences with Mutare solutions, simple implementation and support further tilted the choice in Mutare’s favor. Within four months of a demo, they chose to enable twice the number of employees formerly using EVM3 with the advanced capabilities of Mutare Voice.

About Mutare Voice 

Mutare Voice is a modern enterprise voicemail platform that reimagines business voicemail into data-rich digital notifications for easy access through
text message, email, streaming link or phone handset. Powered by our native workflow engine and award-winning speech-to-text transcription engine, Mutare Voice delivers robust messages for improved communication, faster response times and more informed decisions.

User Features

  • Modern UI
  • Retrieve Messages on Any Device
  • …via Voicemail, Text, Email, Audio & More
  • Message Waiting Indicator
  • Powerful Search
  • Call Forwarding
  • Speech to Text
  • Caller Context

Admin Features

  • Platform Agnostic
  • Simplified Call Routing
  • Reporting & Compliance
  • Dedicated Customer Support
  • Admin Controls

Learn More about Mutare Voice

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