Real-Life Use Case

Empower Your Enterprise Voicemail

Telecommunications / Carrier

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.



Telecommunications / Carrier

The Client

A leading technology provider to thousands of organizations in all industries, including dozens of Fortune 500 and Global 2000 companies. They provide a variety of voice and UCaaS technologies that deliver a world class customer experience.

Problem Definition

Customer needed a way to offer a voicemail transcription feature to their SMB and Enterprise customers. The vast majority of their competitors include voicemail transcription and they needed a way to remain competitive in the market.

Solution Narrative

Mutare was able to implement a speech to text solution that supported both their Broadworks and HCS platforms.

Key Decision Points

  1. Multiple integration options
  2. One size does not fit all
  3. Flexible pricing model
  4. Training and support
  5. Streamlined contractual prices
  6. API provisioning

About Mutare Speech to Text

Mutare speech to text is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare speech to text unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording and readable transcription of the message. Mutare speech to text elevates voicemail to be truly actionable.

Key Features

  • A Simple, Mobile Experience
  • Natural Language Transcription
  • Clarity Thru Unified Messaging
  • Accessible Voice Recordings
  • We Play Nice with Others
  • Administration in a Snap

Learn More about Mutare Speech to Text

Quick Links

New Release: Mutare Voice September 2022 3.5

Check out our newest Mutare Voice Solution Update for version 3.5. It comes with updates to Enhanced Messages Management Workflow, GUI Visual Enhancements, New Admin Reports & more.