Real-Life Use Case

Empower Your Enterprise Voicemail

Financial Services / Insurance

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

Solution

Industry

Financial Services / Insurance

The Client

A global property and casualty insurance company offering a range of insurance services and products such as personal and commercial automobile and property, homeowners, workers’ compensation, general liability, and surety.

Problem Definition

The customer was growing at a rapid pace and needed to keep up with the growth by outsourcing technology initiatives. Their strategy included a managed services offering with cloud architecture and implementation of Mutare solutions.

  • Increase visibility into customer leaving voicemails with speech transcription and CRM data dip
  • Digital record of the communications and easy search
  • Speed of response with less time looking up records for agents and remote staff
  • Management was monitoring new messages and were alerted to non-responsiveness based on message threshold
  • AD synchronization for password logins
  • Freeing up ports in voicemail for remote workers
  • Virtual machine storage in cloud for managed service and cutting costs on overhead
  • Pandemic response to remote workforce and creating business continuity

Key Decision Points

  1. Scalable
  2. Architectural diversification
  3. Operation group for support
  4. Speech to text delivery to email

About Mutare Voice

Mutare Voice is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare Voice unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording, a readable transcription of the message, detailed contact information pulled from CRM / MS Outlook, relevant contact insights and message sentiment. Ultimately, Mutare Voice elevates voicemail to be truly actionable.

Key Features

  • A Simple, Mobile Experience
  • Natural Language Transcription
  • Context via CRM & Outlook Integrations
  • Clarity Thru Unified Messaging
  • Accessible Voice Recordings
  • We Play Nice with Others
  • Administration in a Snap

Learn More about Mutare Voice

Quick Links

Work from Home – the New Normal

by Chuck French on June 24, 2020

This article provides an in-depth look at the hard impact and future implications of working from home for business operations nationwide resulting from…..