Headquartered in Missouri, a large publicly traded company and a multi-line managed care enterprise that serves as a major intermediary for both government-sponsored and privately insured health care programs.
The business wanted the same user experience across the company and seeking flexibility for a new voice messaging provider who were platform agnostic, able to scale to their volume and support their O365 upgrade.
Key Decision Points
- Ability to work across disparate technologies (Cisco & Avaya)
- Flexibility to grow with easy implementation
About Mutare Voice
Mutare Voice is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare Voice unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording, a readable transcription of the message, detailed contact information pulled from CRM / MS Outlook, relevant contact insights and message sentiment. Ultimately, Mutare Voice elevates voicemail to be truly actionable.
- A Simple, Mobile Experience
- Natural Language Transcription
- Context via CRM & Outlook Integrations
- Clarity Thru Unified Messaging
- Accessible Voice Recordings
- We Play Nice with Others
- Administration in a Snap
Notable Updates, Auto Attendant Managers, Auto Attendant Recording Options, Digital MWI Telephone Device Management…
VERSION: 3.0, FEBRUARY, 2021, Notable Updates, Voice Message Retrieval from External Voice Systems, Redesigned User Profile Page
VERSION: 2.0, SEPTEMBER, 2020, Notable Updates, Addition of Phone Message Retrieval, Message Waiting Indicator (MWI) Support
by Chuck French on July 29, 2020
Tips to help you manage your remote workforce, reduce stress, and maximize the productivity-enhancing, unifying benefits of the new normal. …..
by Chuck French on July 22, 2020
Examine the impact of digital transformation on enterprise collaboration technologies and how to safely bring SMS text into your …..
by Chuck French on July 15, 2020
Advancements in communication tech has transformed the way people work. Learn tips on creating an effective device management policy for …..