Real-Life Use Case

Empower Your Enterprise Voicemail

Healthcare

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

Solution

Industry

Healthcare

The Client

One of the world’s largest and most respected comprehensive medical centers focused on cancer patient care, research, education and prevention with more than 22,000 clinicians, staff, and faculty employees providing services to 174,000 patients annually.

Problem Definition

The growth and diversity of services for this institution had become a challenge for IT engineers who were finding themselves supporting three disparate voice platforms – Cisco, Avaya, and Microsoft. Having made the decision to migrate to a single platform organization-wide, engineers found that they could not duplicate all of the services various users had become dependent upon due to the incompatibility of 3rd party SBCs and removal of their Exchange server. They began the search for a single solution that could provide an overlay for all three platforms, provide users with a unified voice messaging workflow experience, and still maintain the popular features of their current systems.

Key Decision Points

  1. Platform-Agnostic Solution
  2. Consistent User Experience Across Disparate PBX Systems
  3. Meets all Workflow Requirements for TUI/MWI
  4. Supports Specialized Auto Attendant Feature
  5. Responsiveness of Mutare Support and Developers

The Story

Comparing the Mutare Voice call completion solution with other PBX applications, the client found that Mutare’s was the only solution capable of delivering all of the required capabilities in a mixed-platform environment. What’s more, the Mutare application included a depth of added features beyond voicemail replacement that met some specific customer wants. For instance, the digital application included a setting that could trip the message waiting light on physical devices for users highly dependent on that feature. Additionally, the application’s built-in Auto Attendant was able to duplicate the function of a popular employee call-in weather alert line. In all categories – features, functionality, simplicity, adaptability and customer support – Mutare’s solution emerged as the clear winner for this organization’s voicemail replacement needs and its 25,000 users.

About Mutare Voice

Mutare Voice is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare Voice unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording, a readable transcription of the message, detailed contact information pulled from CRM / MS Outlook, relevant contact insights and message sentiment. Ultimately, Mutare Voice elevates voicemail to be truly actionable.

Key Features

  • A Simple, Mobile Experience
  • Natural Language Transcription
  • Context via CRM & Outlook Integrations
  • Clarity Thru Unified Messaging
  • Accessible Voice Recordings
  • We Play Nice with Others
  • Administration in a Snap

Learn More about Mutare Voice

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