Real-Life Use Case

Empower Your Enterprise Voicemail


This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice solution.




The Client

Headquartered in Boston, with more than 70 locations across the U.S. 4,700 employees nationally, serving more than 40 million people, 180 employer clients, including 43 Fortune 500 companies, as well as large and medium employer.

Problem Definition

Customer implemented Mutare Voice to enhance Avaya AAM with speech to text. They needed efficiencies in prioritizing and returning voice messages for remote workers without their business phones.

  • Remote workers without their business phones
  • Lack of access to customer information while remote Inefficient voice message retrieval process

Key Decision Points

  1. Transforms voice messaging into a digital workflow
  2. Messages sent via email and/or SMS
  3. Advanced speech to text transcription

About Mutare Voice

Mutare Voice is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare Voice unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording, a readable transcription of the message, detailed contact information pulled from CRM / MS Outlook, relevant contact insights and message sentiment. Ultimately, Mutare Voice elevates voicemail to be truly actionable.

Key Features

  • A Simple, Mobile Experience
  • Natural Language Transcription
  • Context via CRM & Outlook Integrations
  • Clarity Thru Unified Messaging
  • Accessible Voice Recordings
  • We Play Nice with Others
  • Administration in a Snap

Learn More about Mutare Voice

Quick Links

New Release: Mutare Voice September 2022 3.5

Check out our newest Mutare Voice Solution Update for version 3.5. It comes with updates to Enhanced Messages Management Workflow, GUI Visual Enhancements, New Admin Reports & more.