Real-Life Use Case

Eliminate Unwanted Voice Traffic

Healthcare

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Spam Filter solution.

Solution

Industry

Healthcare

The Client

This University Health System is a resource for health care education, innovation, scientific discovery, and excellence in patient care. With over 5,000 employees, these health system professionals serve in more than 100 affiliated hospitals, clinics, and health care facilities.

Problem Definition

As a current Mutare Voice customer, this health system realized they were receiving a significant number of inbound phone traffic that impacted both employees’ direct lines as well as patient room DIDs.

Upon determining that over 500,000 calls within a 3 month period (23% of incoming traffic) were classified as unwanted voice spam, the health system identified these calls as a potential security threat while additionally, they needed to solve for the strain on network performance.

Key Decision Points

  1. Full Enterprise-wide spam blocking
  2. Voice CAPTCHA to protect from falsely blocking legitimate callers
  3. Dynamic Robocall database alongside enterprise white and black list

About Mutare Voice Spam Filter

The Mutare Voice Spam Filter guards your voice network by filtering incoming calls, allowing legitimate business calls through while blocking spam callers. Unlike some spam solutions that ring your phone and interrupt your workflow, the Voice Spam Filter is designed to divert spam calls without ever ringing your phone. Because voice calls are the life blood of business, the feature was designed to “do no harm,” stepping out of the call path in the event of a failure and never “listening” into the call medium. The filter simply looks at the call signal data ensuring call integrity and security.

Key Features

  • Robust Interactive Dashboard
  • We Play Nice with Others
  • Custom Tuning
  • Control at Your Fingertips
  • Advanced Reporting

Learn More about Mutare Voice Spam Filter

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