Real-Life Use Case
Eliminate Unwanted Voice Traffic
Healthcare
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Spam Filter solution.
The Client
This University Health System is a resource for health care education, innovation, scientific discovery, and excellence in patient care. With over 5,000 employees, these health system professionals serve in more than 100 affiliated hospitals, clinics, and health care facilities.
Problem Definition
As a current Mutare Voice customer, this health system realized they were receiving a significant number of inbound phone traffic that impacted both employees’ direct lines as well as patient room DIDs.
Upon determining that over 500,000 calls within a 3 month period (23% of incoming traffic) were classified as unwanted voice spam, the health system identified these calls as a potential security threat while additionally, they needed to solve for the strain on network performance.
Key Decision Points
- Full Enterprise-wide spam blocking
- Voice CAPTCHA to protect from falsely blocking legitimate callers
- Dynamic Robocall database alongside enterprise allow and blocklist
About Mutare Voice Spam Filter
Key Features
- Robust Interactive Dashboard
- We Play Nice with Others
- Custom Tuning
- Control at Your Fingertips
- Advanced Reporting
Quick Links
New Release: Mutare Voice Spam Filter Sept 2020 2.0
VERSION: 2.0, SEPTEMBER, 2020 Notable Updates: Call Filtering by Called Number, Create Exact Match Rule from Call History
Stop Robocalls and Spam Calls with Mutare’s Innovative Voice Spam Filter Solution for Business
Chicago, IL – September 17, 2020 – Mutare, Inc. (Mutare) has launched a major offensive to remove robocalls and spam calls from enterprise voice networks.
Stop Robocalls, Voice Spam & Vishing at the Network Edge
In this webinar you will learn the size and scale of the problem and how to identify the severity of unwanted calls in your voice network. October 8th | 1 PM ET
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