Real-Life Use Case
Eliminate Unwanted Voice Traffic
Legal
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.
Solution
Industry
Legal
The Client
A U.S. law firm and lobby group ranked among the top 100 largest firms in the nation with more than 900 attorneys, 30 offices nationwide, and gross revenues topping $577 million.
Problem Definition
Complaints from attorneys over increasing numbers of unwanted nuisance calls were on the rise. The annoyance and disruption caused by spam and robocalls was diverting attention from legitimate clients and affecting billable hours. As with most firms, attorney phone numbers are easily accessed on the web and, as such, are more vulnerable to targeting by unwanted callers.
Top Decision Points
- Calls Blocked before Ringing Through
- Rapid ROI Validation
- Works with Mixed Voice Platforms/Platform-Migrating Environment
- Detailed Voice Traffic Reporting of All Incoming Call Types
- Easy Implementation/Administration
- Solution Met All Organization Security Requirements
%
% of Annual Unwanted Traffic
# of Annual Unwanted Calls Blocked
Annual Projected $ Recovered
The Story
As a customer of the Mutare Voice solution for voicemail retrieval, transcription and notification, this firm turned to Mutare again to see what the company could do about their growing problem with spam calls. Mutare enabled a Proof of Concept trial of its Voice Traffic Filter. In just 7 days, the filter had already identified 28% of the firm’s incoming calls as spam or robocalls and blocked them from ringing through and disrupting attorney workflow. Applying assumed average cost per minute of billable professional time against an annualized projection of time lost to 250,000 unwanted calls calculates to approximately $1,25,000 in billable time that could be recovered through the spam-blocking capabilities of the Mutare Voice Traffic Filter. Satisfied with the validated effectiveness of the application and Mutare’s data security processes, the firm moved forward with full implementation.
Key Decision Points
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
Key Features
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
Quick Links
WEBINAR – Contact Center: From Noise to Clarity SEPT 12th 2023
Explore the true impact that unwanted nuisance and nefarious calls (robocalls, spoof calls, voice spam storms and more) are exacting on Contact Center KPIs, Customer Experience and Network/Data Security.
Executive Report: Voice Network Threat Survey 2023
With over 300 responses from IT and Security industry experts, the second annual Voice Network Threat Survey was created to shine a light on the industry’s perception of a burgeoning threat vector – Voice
WEBINAR – What is Vishing? JAN 25th 2022
We now have a modern technology solution specifically developed to eliminate vishing, robocalls and a host of nuisance and nefarious phone calls from your voice traffic. In this Webinar we dive into Vishing to explain what it is, how it works, and its many evolving forms.
WEBINAR – Aliens, Bigfoot, and The Myths of Voice Network Security
Your voice network is under attack, every day, all day, and yet most organizations offer little defense. Why? Most organizations have fallen for several common myths! Learn more on Oct 4th at our newest webinar.
Enterprise Voice Network Security Myths
Enterprise Voice Network Security Myths Organizations are wide-open to cyber attacks via the voice channel largely because of misunderstandings and a lack of attention on this expanding threat vector. This Article has been crafted to educate business, IT and security...
Mutare Voice Network Threat Survey Shows Nearly Half of Organizations Experienced Vishing or Social Engineering Attacks in Past Year
Mutare, Inc. today released a new industry Voice Network Threat Survey that reveals serious shortcomings in enterprise security protections against voice network attacks.