Real-Life Use Case

Eliminate Unwanted Voice Traffic

Media

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Spam Filter solution.

Solution

Industry

Media

The Client

An American media conglomerate based in Des Moines, Iowa. The company owns magazines, television stations, websites, and radio stations.

Problem Definition

The customer had an increased number of support tickets from employees due to the increase of robocalls. The IT team manually blocked calls which took time and resources away from their projects. Data from the proof of concept illustrated 2,000 spam calls each day. In addition to spam calls, the business also experienced several spam storms prohibiting legitimate callers.

Key Decision Points

  1. Full Enterprise-wide spam blocking
  2. Ease of use for administrators
  3. Dynamic Robocall database alongside enterprise allow and blocklist
  4. Reporting dashboard with insights around their voice network traffic
  5. Ease of creating rules around incoming suspicious callers

About Mutare Voice Spam Filter

The Mutare Voice Spam Filter guards your voice network by filtering incoming calls, allowing legitimate business calls through while blocking spam callers. Unlike some spam solutions that ring your phone and interrupt your workflow, the Voice Spam Filter is designed to divert spam calls without ever ringing your phone. Because voice calls are the life blood of business, the feature was designed to “do no harm,” stepping out of the call path in the event of a failure and never “listening” into the call medium. The filter simply looks at the call signal data ensuring call integrity and security.

Key Features

  • Robust Interactive Dashboard
  • We Play Nice with Others
  • Custom Tuning
  • Control at Your Fingertips
  • Advanced Reporting

Learn More about Mutare Voice Spam Filter

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