An American media conglomerate based in Des Moines, Iowa. The company owns magazines, television stations, websites, and radio stations.
The customer had an increased number of support tickets from employees due to the increase of robocalls. The IT team manually blocked calls which took time and resources away from their projects. Data from the proof of concept illustrated 2,000 spam calls each day. In addition to spam calls, the business also experienced several spam storms prohibiting legitimate callers.
Key Decision Points
- Full Enterprise-wide spam blocking
- Ease of use for administrators
- Dynamic Robocall database alongside enterprise allow and blocklist
- Reporting dashboard with insights around their voice network traffic
- Ease of creating rules around incoming suspicious callers
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
Explore the true impact that unwanted nuisance and nefarious calls (robocalls, spoof calls, voice spam storms and more) are exacting on Contact Center KPIs, Customer Experience and Network/Data Security.
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