A provider of technology products and services for business, government and education, on the Fortune 500 index and provides IT and services to more than 250,000 customers in the US, Canada and United Kingdom.
With over 3 million incoming calls each month, the client saw significant inefficiencies in how voicemail was being handled. Staff was sifting through unwanted voice spam calls and needed help prioritizing voice messages to ensure their top account messages were seen and returned quickly.
Prior to COVID, this organization was already focused on looking into remote worker solutions and how to provide the right tools for thousands of onsite employees.
Additionally, to make quick decisions about how to handle a call, employees needed toreview customer information and previous purchasing details for each call in their CRM.
Key Decision Points
- Estimated a 10x ROI, citing increased sales and time efficiencies
- Quickly reference caller information with CRM integration
- Speech to text delivery to email
- Ease of filtering out unwanted calls, prioritizing top messages
About Mutare Voice
Mutare Voice is an enterprise-class solution that reimagines business voicemail. Traditional voicemail captures call recordings and stores them in a silo, requiring users to dial-in to access their messages. Mutare Voice unleashes voicemail to enable improved communication, faster response times and more informed decisions by empowering voicemail to become an active component to your intelligent collaboration strategy. Our industry-leading unified messaging solution allows users to receive voicemail messages in real-time by mobile phone, through text and through email. Once received, messages include: a link to stream the call recording, a readable transcription of the message, detailed contact information pulled from CRM / MS Outlook, relevant contact insights and message sentiment. Ultimately, Mutare Voice elevates voicemail to be truly actionable.
- A Simple, Mobile Experience
- Natural Language Transcription
- Context via CRM & Outlook Integrations
- Clarity Thru Unified Messaging
- Accessible Voice Recordings
- We Play Nice with Others
- Administration in a Snap
VERSION: 3.0, FEBRUARY, 2021, Notable Updates, Voice Message Retrieval from External Voice Systems, Redesigned User Profile Page
VERSION: 2.0, SEPTEMBER, 2020, Notable Updates, Addition of Phone Message Retrieval, Message Waiting Indicator (MWI) Support
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