Real-Life Use Case

Eliminate Unwanted Voice Traffic

Agriculture

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

Solution

Industry

Agriculture

The Client

Based in Canada, this international fertilizer producer has over 1,500 retail locations with more than 23,500 employees worldwide.

Problem Definition

This organization was struggling with the work disruption of unwanted spam and telemarketing calls to its executives and staff, as well as toll costs related to dropped calls to their 800 lines.

The Story

This company was looking for a solution that could solve their problem of unwanted nuisance and scam calls ringing through to executives and staff. Their solutions architect team members attended the annual Cisco Live event in 2022 where they met with, and learned about, Mutare and the Mutare Voice Traffic Filter. They agreed to a Proof of Concept to test out the application on their Cisco voice platform, where they recorded an immediate reduction in wasteful, unneeded, and unwanted calls ringing through. This translated not only to a better work environment for employees, but also a positive ROI in reclaimed productivity and toll costs. The availability of the Voice CAPTCHA feature to guard against false positive call blocking was seen as a a valuable safeguard. Despite some ensuing organizational changes, the Mutare value proposition remained compelling and the organization agreed to the purchase and implementation of the Mutare Voice Traffic Filter, hosted in the Mutare cloud, for its headquarters staff. Their ultimate goal is to expand VTF protection into worldwide operations.

%

Volume of Unwanted Voice Traffic

Unwanted Calls Blocked

Malicious Calls Stopped

Key Decision Points

  1. Demonstrated Spam Call Blocking Capabilities
  2. Graphical Interface for Clear Visibility into Filtering Activity
  3. Proof of Effectiveness Beyond STIR/SHAKEN Analysis
  4. Ease of Rules Creation and Management
  5. User-Friendly Controls Without Need for IT Intervention

These considerations, combined with Mutare’s solution capabilities, uncomplicated implementation, and unrivaled customer support, made a clear case for the purchase of the Mutare Voice Traffic Filter.

About Mutare Voice Traffic Filter

The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.

Key Features

  • STIR / SHAKEN Filter
  • Proprietary Dynamic DB Filter
  • Spoof Radar Filter
  • Voice CAPTCHA Verification
  • Custom Rules Filter
  • Inbound/Outbound Traffic Manager
  • Personal Blocklist
  • Admin Dashboard
  • Admin Email Alerts
  • Embedded CDR Reporting (Call Detail Records)

Learn More about Mutare Voice Traffic Filter

Quick Links

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