Real-Life Use Case
Eliminate Unwanted Voice Traffic
Finance
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.
Solution
Industry
Finance
The Client
Multinational investment management firm with $60 Billion in assets under management and 2,500 employees worldwide.
Problem Definition
This organization was experiencing a high amount of distracting spam and scam call activity. These calls were affecting and inflicting potential fraud on high-value management service professionals while interfering with service to legitimate customer callers.
The Story
Mutare representatives met with this organization’s Vice President of Voice & Video Engineering at the Cisco Live event where they discussed Mutare’s Voice Traffic Filter solution for removing unwanted nuisance and nefarious calls from the organization’s voice network. Mutare conducted a demo session and provided a Voice Traffic Analysis revealing that nearly 25%, or one in four calls into the organization, were unwanted spam. Engaging the services of its preferred technology business partner, the organization then agreed to a Proof of Concept applying the full capabilities of the Mutare Voice Traffic Filter, which confirmed the application’s effectiveness in detecting and removing the vast majority of unwanted nuisance and nefarious calls from the voice network before they could reach, distract, and potentially inflict fraud on targeted employees.
%
% Unwanted Traffic
%
Projected ROI
Threats Diverted*
* Annualized
Key Decision Points
- Effective resolution to spam call problem
- Proven compatibility with existing voice system
- Reclaimed productivity for high-value professionals
- Protection against potential voice fraud
- Projected ROI 269%
These considerations, combined with Mutare’s solution capabilities, uncomplicated implementation, and unrivaled customer support, made a clear case for the purchase of the Mutare Voice Traffic Filter.
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
Key Features
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
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