Real-Life Use Case
Eliminate Unwanted Voice Traffic
Finance
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.
Solution
Industry
Finance
The Client
Nationwide auto club Insurance provider with more than 3,500 employees serving 2.4 million policyholders.
Problem Definition
This organization was looking to stop unwanted spam, scam and robocalls that were impacting effective service delivery for contact center agents and introducing potential security risks for their organization.
The Story
As a longtime user of the Mutare Voice Call Completion application, this customer has come to trust Mutare solutions and support. So when they learned that they could further optimize and protect their voice network through the implementation of a voice firewall, they looked to Mutare to learn how the Mutare Voice Traffic Filter might be able to reduce the negative impacts of spam, scam and robocalls on their operations. Mutare conducted a Voice Traffic Analysis which revealed the depth of their unwanted call problem. Those results prompted a Proof of Concept trial of the application’s admin controls and full voice threat detection capabilities, which further affirmed their decision to move forward with purchase and on-premise implementation. The wisdom of choosing Mutare was further validated recently when this customer chose to move its contact center operations to the Nice CXOne cloud platform. Their initial concerns that they would lose the call filtering benefits of their Mutare solution in the process were alleviated when they learned that Mutare also supports VTF cloud deployment for the Nice CXOne platform through simple API integration. This customer moved forward with the VTF for Nice CXOne, assuring that the entire organization, both enterprise and contact center, now continues to benefit from VTF’s unsurpassed protection and relief from unwanted nuisance and nefarious voice calls.
Unwanted Calls*
Regained Productivity ($)*
Threats Diverted*
* Annualized
Key Decision Points
- Organization-wide protection from voice threats
- Flexible on-prem/cloud deployment options
- Insightful admin reports
- Favorable pricing
- Projected ROI 884%
These considerations, combined with Mutare’s solution capabilities, uncomplicated implementation, and unrivaled customer support, made a clear case for the purchase of the Mutare Voice Traffic Filter.
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
Key Features
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
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