Real-Life Use Case

Eliminate Unwanted Voice Traffic

Healthcare

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

Solution

Industry

Healthcare

The Client

A nationally-ranked health system, based in Chicago, Illinois with a staff of 3000, serving nearly 60,000 patients annually.

Problem Definition

The customer was concerned about the impact of spam calls on the organization, including disruption to staff and call center operations, strain on the voice network, and the growing burden on IT support dealing with an influx of spam complaint trouble tickets. Adding to those concerns was the recognition of potential security threats posed by unwanted calls with criminal or malicious intent.

Key Decision Points

  1. Multiple Layers of Call Detection & Filtering
  2. Protection for Both Contact Center & Individual DIDs
  3. Personal Spam Blocking Feature-Set
  4. Reduced Exposure to Criminal (Nefarious) Intrusion
  5. ROI validation via Proof of Concept results

Annual Productivity Gain

%

ROI Validation

Annual Network Time Recapture

The Story

The customer expressed a desire for a solution that would effectively create a “firewall” of protection for their voice network in order to alleviate disruptions to staff, assure a clear call pathway for patients, and divert potential cyber threats. The solution needed to cover both contact center and staff DID lines and include the ability for employees to create their own personal blocklists. When introduced to Mutare’s Voice Traffic Filter solution, the customer agreed to a 30-day Proof of Concept with cloud-based implementation in order to test out the full system in real time. The data gathered during the POC period revealed that approximately 8% of the calls coming into the organization, or more than 54,000 calls annually, were unwanted spam. Blocking those calls would result in the recovery of 900 hours of network up time and more than $112,000 in personal productivity gain. What’s more, nearly a third of those blocked calls could be classified as nefarious. Closing that vulnerability gap also reduced the organization’s exposure to criminal intrusion and costly breaches.

About Mutare Voice Traffic Filter

The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.

Key Features

  • STIR / SHAKEN Filter
  • Proprietary Dynamic DB Filter
  • Spoof Radar Filter
  • Voice CAPTCHA Verification
  • Custom Rules Filter
  • Inbound/Outbound Traffic Manager
  • Personal Blocklist
  • Admin Dashboard
  • Admin Email Alerts
  • Embedded CDR Reporting (Call Detail Records)

Learn More about Mutare Voice Traffic Filter

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