Real-Life Use Case
Eliminate Unwanted Voice Traffic
Legal
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.
Solution
Industry
Legal
The Client
Regional law firm with 300+ attorneys serving clients throughout the U.S. Gulf Coast region.
Problem Definition
High-value partners in this firm were experiencing a large number of unwanted and distracting robocalls, spoofed calls and scam calls that were undermining billable service delivery for legitimate clients and exposing both attorneys and staff to potential voice-based threats.
The Story
This firm was already experiencing significant levels of work disruption caused by unwanted calls coming into attorney and staff lines. Partners were also being targeted by nefarious callers behind spoofed numbers. Their only defense was blocking calls manually which proved futile as threat agents simply changed their spoofed caller IDs and continued the attack. When the firm turned to their technology business partner for help, it was suggested that they add a voice firewall to their IT infrastructure. Mutare’s Voice Traffic Filter was recommended as the preferred solution, not only for its superior call filtering technology, but also for the flexibility of its admin controls which give systems administrators the power to tune the application to their organization’s specific needs. Mutare provided a Voice Traffic Analysis that revealed nearly 10% of all incoming calls to this firm were unwanted robocalls, spam and scam calls. Having recognized the value of removing such calls before they reached their intended targets, this customer moved forward with the purchase and implementation of the Mutare solution. Today they are reporting significant relief from unwanted call disruption and threats as well as regained trust in the overall integrity of their inbound call traffic.
%
% Unwanted Traffic
Projected Billable Cost Recovery ($) *
Threats Diverted*
* Annualized
Key Decision Points
- Depth of VTF unwanted call detection capabilities
- Reclaimed productivity for high-value partners
- Protection against threat agent intruders
- Flexible admin controls
These considerations, combined with Mutare’s solution capabilities, uncomplicated implementation, and unrivaled customer support, made a clear case for the purchase of the Mutare Voice Traffic Filter.
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
Key Features
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
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