Real-Life Use Case
Eliminate Unwanted Voice Traffic
Pharmaceutical
This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.
Solution
Industry
Pharmaceutical
Problem Definition
As this global organization was pilot-testing the integration of voice into their Teams platform, they experienced a significant problem that could potentially derail the entire project.
Scenario
CLIENT: Global Employees 48,000 / $56.2B Annual Revenue
Teams Collaboration platforms (Teams) have revolutionized how hybrid workers come together and interact across a wide array of digital channels, including chat, video, document sharing, video conferencing and voice calls. In essence, Teams acts as a fully-integrated hub to enable and energize workplace conversations and teamwork.
As this global organization was pilot-testing the integration of voice into their Teams platform, they experienced a significant problem that could potentially derail the entire project. As testing was rolled out, the users were quickly overwhelmed by unwanted phone calls, in the form of robocalls and spam calls. Prior to Teams, incoming phone calls rang standard desk phones and unwanted calls were a non-issue, as they were sent to voicemail. With Teams, every incoming call simultaneously rang all of a user’s connected devices. The test users were unable to control the chaos, as each incoming call rang their laptop/desktop, tablet, desk phone and cell phone. The result was that Teams was causing a downturn in productivity and team member communications.
Actions
The customer turned to Mutare for help in blocking unwanted voice calls with the Mutare Voice Traffic Filter.
Mutare quickly engaged and performed an assessment (Voice Traffic Analysis) of the organization’s call traffic. Based upon a month’s worth of the client’s call detail records (CDR), the size and impact of the problem was uncovered. The analysis revealed that a significant proportion of incoming calls – nearly 14% – were from spammers or robocallers. By removing these calls, the Teams issue could immediately be eradicated. The remedy came with a 239% ROI and resulted in a projected annual productivity savings of $407,015.
Inbound Calls Annualized
%
Percent of Unwanted Calls
Annual Unwanted Calls Blocked
Productivity Savings Annualized
ROI
Key Decision Points
- Optimize the Value of Teams Collaboration Platform Investment
- Remove Obstacles to Smooth Employee Adoption of Teams for Voice Calls
- Improve Integrity of Incoming Calls for Enhanced Productivity
- 239% ROI
These considerations, combined with the Mutare’s solution capabilities, uncomplicated implementation, and unrivaled customer support, made a clear case for the purchase of the Mutare Voice Traffic Filter.
About Mutare Voice Traffic Filter
The Mutare Voice Traffic Filter (VTF) is enterprise-class software built to provide multiple layers of protection against unwanted traffic. VTF creates a barrier at the network edge, ensuring that malicious and nefarious traffic does not gain access to your network. Our open architecture is designed to work seamlessly with just about every unified communications platform, including Cisco, Avaya, Mitel, Nortel and more.
Key Features
- STIR / SHAKEN Filter
- Proprietary Dynamic DB Filter
- Spoof Radar Filter
- Voice CAPTCHA Verification
- Custom Rules Filter
- Inbound/Outbound Traffic Manager
- Personal Blocklist
- Admin Dashboard
- Admin Email Alerts
- Embedded CDR Reporting (Call Detail Records)
Quick Links
WEBINAR – Contact Center: From Noise to Clarity SEPT 12th 2023
Explore the true impact that unwanted nuisance and nefarious calls (robocalls, spoof calls, voice spam storms and more) are exacting on Contact Center KPIs, Customer Experience and Network/Data Security.
Executive Report: Voice Network Threat Survey 2023
With over 300 responses from IT and Security industry experts, the second annual Voice Network Threat Survey was created to shine a light on the industry’s perception of a burgeoning threat vector – Voice
WEBINAR – What is Vishing? JAN 25th 2022
We now have a modern technology solution specifically developed to eliminate vishing, robocalls and a host of nuisance and nefarious phone calls from your voice traffic. In this Webinar we dive into Vishing to explain what it is, how it works, and its many evolving forms.
WEBINAR – Aliens, Bigfoot, and The Myths of Voice Network Security
Your voice network is under attack, every day, all day, and yet most organizations offer little defense. Why? Most organizations have fallen for several common myths! Learn more on Oct 4th at our newest webinar.
Enterprise Voice Network Security Myths
Enterprise Voice Network Security Myths Organizations are wide-open to cyber attacks via the voice channel largely because of misunderstandings and a lack of attention on this expanding threat vector. This Article has been crafted to educate business, IT and security...
Mutare Voice Network Threat Survey Shows Nearly Half of Organizations Experienced Vishing or Social Engineering Attacks in Past Year
Mutare, Inc. today released a new industry Voice Network Threat Survey that reveals serious shortcomings in enterprise security protections against voice network attacks.