Real Use Case Voice Traffic Filter Home Services/Retail – 123

Real Use Case Voice Traffic Filter Home Services/Retail – 123

This organization provides support for its nation-wide customer base through 5 regional and 20 company-based contact centers. Recognizing the impact unwanted calls were having on agent performance and customer experience, they wanted to implement a call filtering system,

Real Use Case Voice Traffic Filter Healthcare – 124

Real Use Case Voice Traffic Filter Healthcare – 124

This hospital system reported an ongoing and growing problem with nuisance and spam calls that were not only reaching and disrupting clinicians and support staff, but also targeting patient in-room phones generating numerous complaints and impacting patient experience.