New Release: Mutare Text
Notable Updates
Reach: Addition of New Campaigns Outreach Feature
Other Updates
Cast & Reach: Increased Throughput of Phone Call and SMS Sending
Engage: Improved Display for Secure Mobile Web Pages
Engage: Sortable Phone Number Assignment Report
General System Upgrades
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Notable Updates
Reach: Addition of New Campaigns Outreach Feature
This new release incorporates the addition of a new feature for quick, simple outreach campaigns. Using the Campaigns interface, administrators can quickly create a custom message, organize it by department, division or other organizational unit, select delivery channels (text-to-speech voice call, SMS or MMS), upload a csv file of recipient mobile phone numbers, and schedule delivery launch time and date. Admins can view downloadable reports, sortable by Group and Subgroup, of all completed outreach reminders and campaigns. The application is backed by a powerful API supporting customization and integration with CRMs, EMRs and other business applications.
- Intuitive user interface
- Includes csv upload tool
- Additional outreach report columns for more refined tracking of message processing and delivery
- Addition of optional automated “no response at this time” message
- Increased throughput of phone calls and SMS sending
- Manage multiple campaigns
Other Updates
Cast and Reach: Increased Throughput of Phone Call and SMS Sending
- The notification engine has been tuned to now initiate phone calls and SMS at a faster rate.
Tabs for User and Admin Controls
- Administrators can now toggle between general and admin-only user settings from the user profile page.
Engage: Improved Display for Secure Mobile Web Pages
- The secure mobile web pages for secure Engage conversations has been redesigned to work and look better on more mobile devices and browsers.
Engage: Sortable Phone Number Assignment Report
- This report displays all Engage phone numbers assigned to the system. Update includes the ability to sort numbers in ascending/descending order..
General System Upgrades
- The notification engine has been tuned to now initiate phone calls and SMS at a faster rate.