Resources

This university was experiencing an inordinate amount of nuisance and malicious robocalls, unwanted solicitations and scam calls impacting faculty, staff and students…

This organization placed a high priority on customer support accessibility through voice calls but was concerned about the increasing impact unwanted nuisance and nefarious callers…

A growing influx of unwanted voice traffic prompted this organization to add a standard call filtering solution to its voice network.

With a planned migration to the Five9 CCaaS platform, this organization wanted to make sure voice security was included as they had experienced a number of vishing attempts…

A growing abundance of distracting spam and scam calls were hitting desk phones of plant supervisors, interrupting normal administrative duties, and creating significant safety concerns.

This organization, which maintains customer financial data as a central part of its business operations, was being targeted by vishing attacks from threat agents attempting to breach those customer accounts.

IT administrators were aware that spam, scam, robocalls and spam storms were infiltrating the organization’s voice network and disrupting employees, but there was no way of knowing the extent of the problem or how to fix it.

While this customer was already utilizing a standard call filtering solution, they had become increasingly concerned about the excessive amount of unwanted spam, scam and robocalls still ringing into their U.S.-based headquarters, disrupting employee workflow, overwhelming helpdesk with call-blocking requests, and creating security concerns.

This organization provides support for its nation-wide customer base through 5 regional and 20 company-based contact centers. Recognizing the impact unwanted calls were having on agent performance and customer experience, they wanted to implement a call filtering system,

This hospital system reported an ongoing and growing problem with nuisance and spam calls that were not only reaching and disrupting clinicians and support staff, but also targeting patient in-room phones generating numerous complaints and impacting patient experience.

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer and provides a high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer in the pharmaceutical space, the high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer in the government space, the high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

This is a real-life Use Case of a Mutare Customer in the retail/finance space, the high-level summary of the scenario and business problems resolved with the Mutare Voice solution.

This is a real-life Use Case of a Mutare Customer in the technology space, the high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.

This is a real-life Use Case of a Mutare Customer in the finance space, the high-level summary of the scenario and business problems resolved with the Mutare Voice Traffic Filter solution.