Digital transformation in the workplace is no longer a thing of the future. It's now.
Technology has changed the way people choose to connect, driven by the ease, convenience, and reliability of digital communications. Relying solely on outdated email and phone services could limit your organization's potential for mobility, cross-functional collaboration and meaningful customer relationships.
Mutare solutions help businesses connect an increasingly mobile and digital workforce to deliver a personalized and connected customer experience – anytime, anywhere and on any device. We offer secure, flexible, scalable and reliable digital communications that integrate with virtually any IT infrastructure, including Cisco, Avaya and Mitel.
Get Mutare and Get the Message.
Mutare Voice enables faster response to important phone messages from any device, blocks spam call notifications, and uses advanced speech to text transcription and analytics for better customer insights and an improved message management experience. The intuitive Mutare Voice interface allows users to customize greetings and determine the message delivery options that fit their personal preferences.
Mutare Text leverages the immediacy and mobility of text communication both within and outside of the organization, protecting employee privacy while enabling effective customer and team engagement from anywhere. The Mutare Text solution includes a powerful web interface for administrative control, along with a unique notification delivery system so that you never miss critical communications or status updates.
Mutare Insights is an all-inclusive speech analytics application that allows clients to visualize their audio using state-of-the-art speech recognition and text analytics. Analyze your voice data to reveal root causes, quality assurance issues, and customer experience patterns, and use those valuable insights to improve agent training, predict customer churn, and improve customer satisfaction.
By developing a strategic approach to digital communications, companies can take advantage of a wide range of benefits offered by Mutare solutions. Move away from legacy and siloed applications and toward next-generation, unified messaging for data, voice, video and text.
Streamline your workflow to save time and focus on the most critical of tasks.
Speed transactions, resolve problems more quickly and reduce operating costs of legacy telephony systems.
Improve processes and be more responsive to customer demands that drive revenue.
Gain valuable insights about your customers that improve their experiences and lead to greater satisfaction and loyalty.
We know how daunting it can seem to make changes to your IT systems, even when those changes promise to deliver more efficient operations. You can trust our highly experienced professional services group to make technology transitions quick and painless, so you can focus on other tasks. We work collaboratively as part of your extended team to identify business challenges, discuss options that meet current and future needs, and help you select the best solution for your organization.
We manage implementation from start to finish, continually keeping you informed of progress while ensuring that your installation is performed flawlessly. Once an implementation is complete, we provide training and information to ensure rapid user adoption which translates to quicker return on investment.