The continuity of essential service delivery from the nation’s utility providers is at heightened risk due to an increasing flow of voice-based attacks.

Vertical Profile

The utilities sector encompasses a web of public, private, and non-profit organizations that collaborate to manage and regulate utility services. By assuring safe, efficient delivery of energy and water services, primary service providers play an oversized role in the health and welfare of the nation’s citizenry. As such, any disruption to those services not only impacts the provider and its customers, but carries widespread, potentially catastrophic consequences to the provider ecosystem and the population as a whole.

Protecting the utilities infrastructure is of paramount importance, and these organizations are dedicating significant resources to securing their physical and digital assets.

In response, criminal agents are increasingly exploiting the voice channel as an overlooked, easily accessed, and relatively unprotected point of entry into essential systems and accounts.

Robocalls, voice spam, scams, social engineering, vishers, saboteurs, and extortionists are leveraging the phone to interrupt normal communication flows, over-burdening internal IT resources, undermine customer experience, degrade trust and, in the process, introduce significant security risks with severe impact on the organizations and the customers they serve.

Effective call screening and voice channel security is no longer optional as a cybersecurity measure for this critical industry; it’s a key safeguard against the disruptive and potentially catastrophic consequences of these dangerous intrusions.

Utilities Services Case Studies

Articles of Interest

Real-World Examples of Voice-Based Risk and Defense