a proprietary study of the Voice Channel on current perspectives of security / risk
a proprietary study of the Voice Channel
on current perspectives of security / risk
2026 Voice Threat Survey
Voice Security has reached an inflection point.
Understand how technology and cybersecurity leaders view Voice Security as organizations face growing threats, declining trust, and increasing risk.
Download the Full Report
The 2026 Voice Threat Survey reveals rising concern over AI-powered attacks, growing operational impacts, and why organizations must move beyond awareness to implement proactive Voice Security.
About the Survey
An annual initiative to understand how technology leaders, cybersecurity professionals, and business decision makers view Voice Security, organizational risk, and the growing need to protect Voice as critical infrastructure.
Why you should care.
The Voice channel remains one of the most trusted and accessible paths into the enterprise, yet one of the least protected.
Unwanted calls, social engineering, and AI-driven impersonation attacks are disrupting operations and increasing risk.
This report provides insight into how organizations view Voice Security and why protecting the Voice channel has become an essential component of modern cybersecurity and risk management.
Critical Observations
The findings from the 2026 Voice Threat Survey demonstrate that technology leaders, cybersecurity professionals, and business executives increasingly recognize Voice as a legitimate and growing attack vector.
The business telephone, collaboration platforms, and contact centers are no longer viewed solely as communications tools but as enterprise assets requiring protection and defense.
Awareness of Voice Security has reached a tipping point.
The challenge ahead is no longer convincing organizations that Voice matters.
The challenge is helping organizations understand how to protect it.
Key Findings
These Key Findings reveal a market at an inflection point. Awareness of Voice as a cybersecurity risk has grown substantially, yet organizations remain under prepared, under educated, and overly reliant on reactive measures as increasingly sophisticated attacks target the Voice channel.
%
Believe Voice Security should be included in Cybersecurity and Risk Management Programs.
%
Do not answer their business phone if they do not recognize the caller.
%
Are concerned about GenAI-based Voice Attacks and Deepfake Impersonation.
%
Were unaware that class-action lawsuits increasingly focus on “reasonable” cybersecurity practices.
%
Believe Security Awareness Training is the only answer to combat Voice Threats.
%
Know technical solutions exist for Voice Security, but do not understand details
%
Say Robocalls are impacting their organizations.
%
Say Scam Calls are impacting their organizations.
%
Are not highly confident their current defenses could stop an executive or vendor impersonation attack.
Voice Threats are Disrupting Operations
%
IT / Telecom
%
Help Desk
%
Security Team
Learn More About Voice Security
We’ve curated the latest information and events about Voice Security:
Articles
The Biggest Voice Security Risk Isn’t AI. It’s the Awareness Gap.
The 2026 Voice Threat Survey reveals a troubling reality: while voice-based attacks are accelerating, many organizations still underestimate the threat, leaving one of the enterprise’s most accessible attack surfaces dangerously exposed.
Voice Security Has Reached a Tipping Point
The 2026 Voice Threat Survey reveals why voice can no longer be treated as an overlooked communications channel. It has become one of the fastest-growing cyber threat vectors in the enterprise.
AI-Ready Voice Security
Understanding and Stopping the Full Spectrum of Voice-Based Threats
Events
Webinar: Enterprise Voice Security for Cisco
In this live session, attendees will explore how escalating voice threats are targeting Cisco UC, Webex Calling, and Webex Contact Center infrastructures.
WEBINAR: AI-Ready Voice Security
What was once limited to nuisance robocalls has evolved into a continuous stream of unwanted voice traffic, now amplified by automation, spoofing, and AI-driven attack campaigns.
ViVE, Feb 2026, Los Angeles, CA
Please join us in Los Angeles February 22-25 and connect with a member of the Mutare Team to discuss patient experience, patient care, and risk management.
Case Studies
Real Use Case Voice Traffic Filter Energy – 140
This customer was experiencing a significant increase in disruptions and potential threats resulting from spam calls with spoofed numbers.
Real Use Case Voice Traffic Filter Finance – 139
This organization was experiencing an unacceptably large amount of spam phone calls, including robocalls, dead air calls, and detected nefarious scam callers.
Real Use Case Voice Traffic Filter Finance – 138
Disruptive robocalls, spoofed calls and scam calls were ringing into employee lines, undermining service delivery for legitimate clients and exposing employees to potential threats.