The Way People Choose To Connect Has Changed
Mutare in Action (Video)
The most robust Enterprise Voice Messaging Solution in the marketplace is Mutare Voice…simple to use, quick to implement and plays nice with all your enterprise collaboration solutions.
Transform Voice Messaging
Mutare Voice transforms voice messaging into a digital workflow to help increase sales, decrease costs and meet regulatory compliance. It enables faster response to important messages, blocks annoying spam calls, appends messages with additional content from your CRM and enables data mining with advanced speech to text transcription and analytics tools.
With Mutare Voice, you will
– Be More Productive
– Increase Customer Satisfaction
– Save Money
– Increase Revenue
– Meet Regulatory Compliance
Transform Digital Communications
Whether replacing your voice system or enabling your current system with the advanced capabilities of Mutare Voice, we make the process easy. Our experienced and responsive professional services team can help you select the right solution for your organization and then implement quickly.
Schedule a Test Drive
It’s natural to want to take any new technology for a test drive. Contact us and you will be on your way to seeing how Mutare Voice delivers the best, most cost-effective voice messaging experience for your organization and the customers you serve.
Mutare Voice Features
All-in-One Enterprise Messaging Solution
Automatically and professionally answers calls to your enterprise. Mutare Voice supports an unlimited number of auto attendants. Auto Attendant functions include playing announcements, dial by name, dial by extension, transfer, transfer to another auto attendant and hang up. Schedules and holidays are supported and include time zone options.
Block Caller Notification
HIPAA Compliant Messaging
Analytics & Message Appending
Secure Web Portal
Mutare Voice FAQs
New technology that replaces voicemail with a digital workflow
What is Mutare Voice?
How does Mutare Voice replace voicemail?
Mutare Voice enables the enterprise to replace voicemail with a digital workflow. Mutare Voice’s value rests in four basic principles for a call completion strategy:
1) Serve all callers and be responsive;
2) Serve employees by eliminating the need to manage greetings and dialing in to retrieve messages;
3) Notify employees of calls by their choice of message handling in email, text message or IM;
4) Convey the gist of the message with a transcript, eliminating message waiting lights, and enabling employees to distinguish between spam and urgent calls visually.
Does Mutare Voice support Lync IM or Skype for Business?
Yes. Mutare Voice messages can be delivered directly into an employee’s instant message service so missed voice calls don’t interrupt workflow.
How is Mutare Voice different from voicemail?
Mutare Voice eliminates the voice mailbox for employees. Employees no longer need to:
– Manage greetings
– Use a telephone interface to listen and delete messages
– Manage PINs
– Rely on message waiting lights
Mutare Voice has the ability to append messages with data from a CRM or other database to provide employees with messages that include context and background.
While the voice mailbox goes away for the employee, callers are still served by being able to leave messages. If the caller hangs up, Mutare Voice will notify the called party of the hang up, sending along the caller ID and time of the call.
How is Mutare Voice different from other Unified Communications Solutions that put voicemail into email?
How does Mutare Voice handle greeting callers?
How do I cost justify Mutare Voice?
How is Mutare Voice deployed?
Mutare Voice is a .NET application running on Microsoft Windows and requires a dedicated server. The server may be physical or virtual. The application connects to a PBX via SIP trunks and is compatible with any phone system that supports a coverage path via SIP trunks. It is most deployed with Avaya, Cisco, Mitel, Nortel and ShoreTel phone systems. The application can be deployed on the customer premise, in the Mutare Cloud or 3rd party private and public clouds for call completion. While it is typically deployed to replace aging voicemail systems, the Mutare Voice application can work with an existing voicemail system such as Avaya Aura Messaging, Cisco Unity, CallPilot and other legacy voicemail systems to digitally transform voicemail into a modern text based workflow.
Can users record announcements in their own voice?
Yes. Mutare Voice includes the option for users to record and use their own personal announcement if this feature is enabled for your organization.