COMPREHENSIVE VOICE SECURITY FOR THE CONTACT CENTER
Protect Every Conversation
Voice Security Built for Modern Contact Centers
Protect agents, customers, and operations from unwanted calls, fraud attempts, and AI-driven threats with voice security designed specifically for modern contact centers.
Superior Voice Security
for the Contact Center
Contact centers sit on the front lines of customer engagement and are increasingly targeted by high-volume attacks, fraud campaigns, and AI-powered abuse.
Voice Traffic Filter protects inbound communications before they reach agents, reducing operational disruption, preserving productivity, improving customer experience, and providing the visibility and control needed to secure every customer interaction.
Our Ecosystem Partners
Security Insights
Your most important communication channel has become the favorite target of cybercriminals.
Queue Protection
High-volume attacks overwhelm queues, delaying legitimate customer interactions and degrading service levels.
Agent Productivity
Agents lose valuable time handling spam, robocalls, and fraudulent interactions that provide no business value.
Customer Experience
Unwanted traffic creates longer wait times, abandoned calls, and reduced customer satisfaction.
Fraud Prevention
Contact centers are prime targets for social engineering, account takeover attempts, and identity-based fraud.
AI Is Changing the Threat Landscape
AI-powered attacks can automate targeting, increase scale, and improve the effectiveness of voice-based fraud.
Pre-Ring Security
Simply add VTF to the Call Flow
Trending Voice Threats
High Volume Attacks
Unwanted Voice Traffic Is Overwhelming the Enterprise
High-volume nuisance calls, robocalls, spoofing, and spam storms are no longer just distractions. They degrade operations, overwhelm contact centers, distort KPIs, and create the conditions for more dangerous attacks to succeed.
Initial Access Attacks
Voice Has Become the Primary Entry Point for Cyberattacks
Vishing and social engineering attacks are now proven initial access vectors behind major breaches. Attackers exploit the lack of technical controls in voice to connect directly with employees and manipulate them in real time.
AI-Based Attacks
AI Has Weaponized Voice Into a Scalable, High-Impact Threat
Deepfake voice cloning, AI-generated impersonation, and automated attack campaigns have dramatically increased the speed, scale, and success rate of voice-based attacks, rendering traditional defenses and training insufficient.
The Value of Multi-Layered Security
Protect Agents, Elevate Customer Experience
Contact center agents are prime targets for vishing, social engineering, impersonation, and AI-powered fraud attempts.
A multi-layered voice security strategy protects agents from unwanted and malicious callers, allowing them to focus on legitimate customer interactions.
The result is improved agent performance, greater operational efficiency, enhanced customer experience, and reduced risk of fraud, account compromise, and data breaches.
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PROTECT, DEFEND, UNCOVER
Powerful Voice Security
The multi-layered Voice Traffic Filter that stops vishing, spoofing, robocalls, and AI-driven attacks at the network edge, before threats reach people, systems, or data.
Intentionally Designed
A Thoughtful, and Powerful Voice Security Solution
Multi-Layered Protection
Multiple, continuously-evolving, distinct layers of protection work synchronously for superior security.
A Technical Control
Because we are a technical control, the voice firewall is not fooled by call content; we are looking at the call data.
Immediate Impact
The second VTF is in production, you will see an immediate drop in unwanted traffic – and, with tuning, it grows stronger!
Do-No-Harm Mandate
Rest assured, we provide an extra layer of vetting to ensure legitimate calls are uninterrupted.
Open Architecture
Wherever you need voice protection, we have you covered: On-Prem, Cloud, or API.
Ecosystem Friendly
We are continually integrating with the best technology platforms and ecosystems in the market.
Learn More About Voice Security
We’ve curated the latest information and events about Voice Security:
Articles
What the 2026 Voice Threat Survey Reveals About the Future of Cybersecurity
Five emerging trends are reshaping enterprise cybersecurity, and they all point to one conclusion: Voice Security is becoming an essential component of a modern cyber defense strategy.
The Biggest Voice Security Risk Isn’t AI. It’s the Awareness Gap.
The 2026 Voice Threat Survey reveals a troubling reality: while voice-based attacks are accelerating, many organizations still underestimate the threat, leaving one of the enterprise’s most accessible attack surfaces dangerously exposed.
Voice Security Has Reached a Tipping Point
The 2026 Voice Threat Survey reveals why voice can no longer be treated as an overlooked communications channel. It has become one of the fastest-growing cyber threat vectors in the enterprise.
Events
Webinar: Enterprise Voice Security for Cisco
In this live session, attendees will explore how escalating voice threats are targeting Cisco UC, Webex Calling, and Webex Contact Center infrastructures.
WEBINAR: AI-Ready Voice Security
What was once limited to nuisance robocalls has evolved into a continuous stream of unwanted voice traffic, now amplified by automation, spoofing, and AI-driven attack campaigns.
ViVE, Feb 2026, Los Angeles, CA
Please join us in Los Angeles February 22-25 and connect with a member of the Mutare Team to discuss patient experience, patient care, and risk management.
Case Studies
Real Use Case Voice Traffic Filter Energy – 140
This customer was experiencing a significant increase in disruptions and potential threats resulting from spam calls with spoofed numbers.
Real Use Case Voice Traffic Filter Finance – 139
This organization was experiencing an unacceptably large amount of spam phone calls, including robocalls, dead air calls, and detected nefarious scam callers.
Real Use Case Voice Traffic Filter Finance – 138
Disruptive robocalls, spoofed calls and scam calls were ringing into employee lines, undermining service delivery for legitimate clients and exposing employees to potential threats.