From Noise to Clarity:
Strategies for Dealing with Unwanted Voice Calls in Contact Centers
September 12th | 1 PM ET
Protect & Optimize the Voice Channel
In this Webinar, we will educate and inform Contact Center professionals about the Voice Channel as a threat vector, and how removing nuisance and nefarious unwanted inbound calls (or traffic) from the call flow, will help boost KPIs / CC Metrics, improve the customer journey, and protect your organization from cyber criminals.
Additionally, we will demonstrate a powerful technology solution that eliminates Nuisance and Nefarious calls prior to entering the agent queue, the Voice Traffic Filter. This award-winning enterprise-class solution works with a broad ecosystem of Contact Center manufacturers, including Avaya, Cisco, Genesys, Five9 and Nice. And, it can be easily implemented via SIP or API.
You will come away from this webinar with a better understanding of how modern voice traffic filtering technology can impact the integrity and effectiveness of your entire voice channel, along with how you can take advantage of our Voice Traffic Filter assessment, and trial offer, to see for yourself.
NUISANCE CALLS
Forms: Robocalls, Dead Air Calls, Spam Calls, Spoof Calls
Impacts: Reduced Productivity, Reduced Customer Service
NEFARIOUS CALLS
Forms: Toll Fraud, Vishing, Social Engineering, Direct Nefarious, Spam Storms
Impacts: Data Theft / Breach, Financial Scams, Lost Credentials & Personal Information
When
Tuesday, September 12, 2023
1:00-1:45 PM ET
Where
Online
Agenda
- The Invisible Threat to KPIs, Customer Experience & Security
- The Many and Evolving Forms of Unwanted Calls
- Negative Impacts on the Contact Center
- How to Protect your Organization
- Live Demo of Mutare Voice Traffic Filter
- On-Premise, Cloud, and Hybrid Implementations
- Case Studies
- Assessment & Trial Offer
- Q & A
Presenters
Chuck French | Chief Growth Officer | Mutare, Inc
Vicki Sidor | Vice President, Sales & Channel | Mutare, Inc
Schuyler Jackson | Solutions Architect / Sales Engineer | Mutare, Inc
Register To View Recording
Background
As Contact Centers face a growing deluge of performance-damaging nuisance and nefarious calls entering their voice channel, the front line of defense must include unwanted call detection and deflection Before those calls find their way into the agent queue. Removing unwanted voice traffic at the point of entry optimizes and protects your Voice Channel in multiple ways, including:
- Promotes More Efficient Call Flow
- Assures the Integrity of the Data Feeding KPIs
- Improves WFM & WFO
- Reduces Stress on High-Value Caller Authentication Resources
- Protects Agents From Criminal Contact